Publix Employees Federal Credit Union · 15 hours ago
Manager of Fraud Investigations
Lakeland, FL
Full-time
Hybrid
Mid, Senior Level
4+ years expPublix Employees Federal Credit Union (PEFCU) is dedicated to providing financial services to Publix Super Markets, Inc. employees and their families. The Manager of Fraud Investigations will oversee the Fraud Team, ensuring compliance with laws and regulations while managing fraud operations, monitoring systems, and leading the development of fraud prevention strategies.
Financial Services
Responsibilities
Responsible for the overall management and supervision of the daily workflow and the performance of a team of Fraud Analysts
Develop, implement, and oversee procedures to identify, prevent, and mitigate fraudulent activities
Monitor compliance with departmental standards and processes to increase production and prioritize work volumes
Coach, mentor, and develop team members, including overseeing new employee onboarding and providing developmental guidance through regular coaching sessions with team members
Conduct QC reviews of case investigations to include the proper analysis of fraud typologies and investigation facts, the investigative reports (narratives), supporting documentation, and case dispositions
Conduct team meetings to keep Analysts informed of fraud statistics, developments, and trends as well as provide opportunities for team building
Monitor and develop internal controls for fraud management activities
Determine the course of action needed for significant fraud incidents including the need to file SARs and/or the need to close member accounts
Oversee case management to ensure all cases are closed/filed in accordance with internal Service Level Agreements (SLA) and in compliance with internal policies and regulatory requirements
Oversee the design and optimization of fraud detection systems, rules, and analytics to proactively identify and mitigate fraudulent activity
Work with the Fraud Systems & Analytics Lead in reviewing CAMS alerts for credit union wide member impact analysis and implementing fraud mitigation strategies
Develop processes, reports and transaction monitoring system parameters that respond to rising and falling fraud trends to maximize use of resources in combatting fraud and mitigating losses
Complete periodic fraud risk assessments to determine the credit union’s fraud and internal control vulnerabilities and necessary process improvements
Participate in multiple complex department projects simultaneously, as a fraud subject matter expert and liaison, ensuring timely and high-quality outcomes
Provide guidance on escalated matters and provide support to business units in reviewing urgent fraud incidents
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Monitor fraud trends and develop strategies to address the trends to reduce fraud losses
Accountable for generating periodic reports (metrics) that will be utilized by senior leadership to analyze trends and fraud risks on a weekly, monthly, and annual reporting basis
Responsible for reconciling fraud general ledger accounts
Maintain professional and technical knowledge by attending educational workshops and webinars, reviewing professional publications, and establishing professional networks
Assist in the development and facilitation of new hire training and role-specific education for various business units
Qualification
Required
4+ years of experience conducting complex fraud investigations within a financial institution and extensive knowledge of account fraud, remote banking fraud, fraud disputes, and BSA regulations
Bachelor's Degree in a related field such as Business, Finance, Statistics, Risk Management, or Criminal Justice or equivalent experience required
Expertise in fraud-specific State and Federal regulations affecting credit unions including Regulations E, CC, GG, and V, the FCRA, FACT Act, Bank Secrecy Act and NACHA
Demonstrated success in mitigating and reducing fraud losses
Expertise in working with law enforcement, external FIs, fraud system, alert management, risk management, financial crimes investigations, case management and personnel management as well as overall fraud unit operations
Demonstrated mastery of fraud investigation methodologies, fraud typologies including cyber-related fraud typologies, and have a firm grasp of fraud-related industry trends
Strong analytical skills with proficiency in data analysis tools and fraud detection systems
Knowledge of business goals and objectives related to fraud management within a financial institution and demonstrated success of meeting said goals and objectives
Highly skilled in communicating effectively with all staff levels, both orally and in writing
Demonstrated ability to establish and maintain effective working relationships
Highly skilled in making independent decisions with limited information and analyzing transactions and account relationships to assess risk levels
Able to accomplish assignments and projects within tight deadlines as well as the ability to lead others in completing assignments and meeting department goals
Possess a critical attention to detail to analyze the state of the fraud operations
Expertise in recognizing common red flags and fraud trends
Have deep understanding of financial regulations, a proactive approach to risk management, and the ability to foster a culture of proactiveness within the team
Highly proficient in using Microsoft Office suite products and transaction monitoring software such as Verafin, Actimize, etc
Strong problem-solving and analytical skills with ability to drive root cause resolutions based on analytical discipline
Exceptional coaching skills for the development of high performing teams
Preferred
Management experience preferred
Certified Fraud Examiner (CFE Designation) or equivalent preferred
Benefits
Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
Generous Paid Time Off program (approximately 3 weeks a year)
11 paid holidays per year
401(k) retirement plan and profit sharing
Pay for performance incentive programs
Time off for giving back to your community!
Tuition reimbursement
And much, much more!!!
Competitive pay
Pay for performance incentive program and profit-sharing plan
Stellar benefits/perks
Work/life balance
Company
Publix Employees Federal Credit Union
PEFCU provides financial services with lifetime value to the employees and families.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Straker, CPA, MBA
Chief Financial Officer
Sandra Christie, SPHR
Senior Business Partner
Recent News
2025-05-06
2024-02-19
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