Kforce Inc · 10 hours ago
Video Conferencing Support Engineer
Neenah, WI
Contract
Onsite
Entry Level
$30/hr - $39/hr
2+ years expKforce Inc is seeking a Video Conferencing Support Engineer to provide technical support for a leading Consumer and Commercial Electronic R&D client. The role involves assisting customers with video conference scheduling, providing user training, and maintaining incident management systems.
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Responsibilities
Video Conferencing Support Engineer will provide Level 1 technical support to customer end users
Support customer end users with user training for self-scheduling conferences
Assist customers in scheduling and launching video conference calls
Open incident tickets for incidents and maintain the customer incident management and CMDB systems
Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing and removing video equipment as requested
Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team
Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals
As a Video Conferencing Support Engineer, you will update and maintain customer video environment-documentation and process documentation
Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment
Validate end-to-end service functionality upon completion of installation activities
De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies
Qualification
Required
Associate degree or equivalent experience preferred
2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Poly products and/or 3rd party video conferencing devices
2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills
1 year of working knowledge of H.320, H.323 and SIP protocols
Experience with installing and troubleshooting Poly video conferencing devices or other video conferencing devices such as Cisco, Logitech or DTEN
Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus
Must be highly organized, detail-oriented, self-motivated and able to work with little supervision
Must have excellent verbal and written communication skills, including ability to train others
Preferred
Experience with Trouble Ticket and Incident Management software systems preferred
Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred
Knowledge of Zoom or Teams conferencing a plus
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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