ADP · 5 hours ago
Director, Relationship Management - Client Success
Home, KS
Full-time
Hybrid
Director/Executive
$98K/yr - $199K/yr
8+ years expADP is a global provider of cloud-based human capital management solutions, and they are seeking a Director of Relationship Management - Client Success to lead a team in the New England Territory. This role involves planning and executing strategies to drive success for Relationship Managers, focusing on client retention and collaboration to deliver business results.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Grow Our Business While Growing Yours. You will lead independently and collaboratively, working with various partners within your assigned geography to renew business, upsell business, and drive client loyalty
Develop Associates: As leaders, we hold ourselves accountable to our associates. We look for ways to put them in position to use their strengths, and give them the tools to navigate the challenges they face
Drive Continuous Improvement: The voice of the customer and the voice of the associate are the Northstar of all we do. We never change for the sake of change, but we always know there is room to get better and be more Awesome!
Collaborate You will serve as a trusted advisor, partner, and ambassador for your team, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. But it's not all business; you will make life-long friendships here
Qualification
Required
The candidate is required to be located in the New England area as they will be required to manage an external client territory/book of business (in the field)
The ability to be located and travel to CT, ME, MA, NH, RI or VT is required (preferably in MA)
Required to manage an external client territory/book of business (in the field)
The ability to travel to CT, ME, MA, NH, RI or VT area/surrounding areas is required
Role is hybrid within the field/remote
Proven Leader: 5+ years experience leading people directly or indirectly with a history of improvement and productivity
Client Focus: 8+ years of client facing roles, with leadership here preferred
Travel can be up to 30% and is primarily local
You can manage your time well, prioritize deliverables, and multi-task with the best of them
You can present your ideas in a clear, professional manner on paper, in-person, and over the phone
A college degree is great but not required. What's more important is having the skills to do the job
Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
Preferred
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to manage a team and develop leaders
Ability to assess team members' performance and provide motivational support
Ability to work both independently and as part of a team
Strong client relationship building skills
Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Proficient using Microsoft Office CPP or FPC certification
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
Prior leadership training
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
2026-01-22
GlobeNewswire
2026-01-20
Business Wire
2026-01-16
Company data provided by crunchbase