The Standard · 21 hours ago
Contact Center Representative I
United States
Full-time
Remote
Entry Level
$20/hr - $26.20/hr
2+ years expThe Standard is committed to making a difference in the lives of others through exceptional customer service. The Contact Center Representative I will respond to customer inquiries, resolve issues, and ensure a positive experience with the company's products and services.
FinanceFinancial ServicesInsurance
Responsibilities
Respond to customer inquiries, providing clear and accurate information about products and services (50%)
Research and resolve member issues, escalating when needed to meet service timelines (30%)
Ensure customer satisfaction through effective communication, de-escalation, and follow-up (20%)
Collect and analyze customer feedback for process improvement
Support division projects related to customer service activities and administrative functions
Qualification
Required
High school diploma or equivalent; Associate degree preferred
2+ years of customer service or telephonic experience
Familiarity with company policies and service procedures
Strong communication and problem-solving skills
Preferred
Experience in a contact center environment
Proficiency with customer service technologies and systems
Ability to work in a fast-paced environment and manage multiple tasks
Benefits
A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
Company
The Standard
The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-03-07Acquired
1999-04-16IPO
Leadership Team
Jared Hyman
Regional Vice President
Brad Yoder
Assistant Vice President - Life, Supplemental Health & Disability Claims
Recent News
2025-12-17
2025-11-03
Company data provided by crunchbase