Gallagher · 18 hours ago
Service Analyst
United States
Full-time
Remote
Mid Level
$56K/yr - $110K/yr
3+ years expGallagher Benefit Services is a trusted partner to organizations navigating important people decisions. The Service Analyst position is responsible for handling service inquiries, processing benefit renewals, and supporting administrators with system functions to enhance client satisfaction.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Support and assist administrators with basic ongoing system functions and questions
Identify and assess customers’ needs to achieve satisfaction
Troubleshoot and research issues to identify root causes
Use deductive problem-solving skills to investigate and solve a broad range of problems
Assist with reporting requests
Update the system with any requested changes (ex. plan, rate, or rule updates)
Assist with ACA processes and data auditing
Understand employee benefits and necessary configuration rules, including cost calculations
Attend all team and global team meetings
Attend all webinars for respective system/vendor
Train administrators and update custom administrative user guides
Create and maintain client documentations and records
Follow communication procedures, guidelines, and policies
Perform Open Enrollment (OE) demos for current clients
Stay current with system information, changes and updates
Facilitate client calls when needed
Assist with agenda and call notes for client calls
Qualification
Required
Bachelor's degree in Computer Science or related field
3 plus years experience working with data warehousing and programming
Proficiency in VB.net
Proficiency in ASP.net
Proficiency in HTML
Proficiency in SQL Server
Preferred
Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm
Good customer service skills or prior experience
Ability to multi-task, prioritize, and manage time effectively
Solid technical skills, especially with SaaS and Excel
Excellent grammar and communication skills
Project management skills
Basic mathematical skills
Ability to work in a team-oriented environment
Strong communication skills and active listening
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase