ExperiGreen Lawn Care · 20 hours ago
Service Manager
Gahanna, Ohio, United States
Full-time
Onsite
Entry, Mid Level
2+ years expExperiGreen is a company specializing in lawn care services, and they are seeking a Service Manager to lead all lawn care service operations within the branch. The Service Manager will oversee production planning, service quality, safety compliance, training, and technician performance while ensuring customer satisfaction and operational efficiency.
Home and GardenHome Services
Responsibilities
Lead, coach, and develop the Service Representative team to deliver safe, accurate, and professional lawn care applications
Conduct onboarding, field training, ride-alongs, licensing preparation, and ongoing technical development
Provide regular performance feedback and support technicians in meeting production, quality, and customer service expectations
Partner with the Branch Manager on staffing needs, scheduling, workforce planning, and seasonal labor management
Ensure timely, accurate, and complete execution of all lawn and landscape applications per ExperiGreen standards
Oversee daily routes and production schedules to maximize efficiency, route density, and customer satisfaction
Monitor product inventory, material usage, and equipment readiness; ensure accurate recordkeeping for product applications
Conduct periodic quality audits, site visits, and follow-up inspections to ensure service accuracy and overall lawn health
Enforce compliance with safety protocols, PPE use, chemical handling regulations, and company/industry guidelines
Respond to service-related customer inquiries, requests, and concerns promptly and professionally
Support service recovery efforts and ensure corrective service actions are completed accurately and on time
Work with technicians to promote customer education, cross-selling, and seasonal recommendations
Maintain a customer-first culture through consistent communication, professionalism, and follow-through
Assist in managing production goals, labor management, seasonal planning, and daily workflow coordination
Ensure vehicles, equipment, and facility areas meet company appearance and safety standards
Work collaboratively with Sales, Customer Service, and Branch Leadership to maintain alignment across all functions
Support branch-level initiatives focused on retention, quality improvement, operational efficiency, and service consistency
Qualification
Required
Associate degree in business, horticulture, agronomy, or related field preferred; equivalent relevant experience considered
Minimum 2 years of supervisory or management experience required
Valid driver's license with a clean driving record per company standards
Ability to obtain state-required certifications for fertilizer/pesticide applications
Strong leadership, communication, and coaching abilities
Excellent problem-solving skills with the ability to resolve customer and technician issues quickly and professionally
Competency in Microsoft Office and internal operational systems for routing, scheduling, and reporting
Ability to motivate teams and maintain accountability in a fast-paced, customer-focused environment
Solid understanding of lawn care applications, product usage, and environmental/safety regulations
High School diploma or equivalent
Strong verbal and written communication skills
Ability to work independently and part of a team
Preferred
Minimum 2 years of lawn care, horticulture, agronomy, landscaping, or related service experience preferred
Benefits
Comprehensive benefits package including medical, dental, vision, and 401(k) match.
Paid holidays and vacation.
Company-provided training, licensing support, and advancement opportunities.
Competitive Hourly Wage PLUS Commission Program
Paid Vacation Time
Full-range of Benefits: Medical, Vision, Dental
401K Retirement Plan
Fast-paced / Great Work Environment
Paid Company Training
Company
ExperiGreen Lawn Care
ExperiGreen Lawn Care is a residential lawn care company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Huron Capital
2025-01-07Acquired
2022-08-11Private Equity
Recent News
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2025-02-07
2025-01-07
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