Home Instead · 11 hours ago
Scheduling Coordinator
Chattanooga, TN
Full-time
Onsite
Entry Level
1+ years expHome Instead is a franchise providing in-home care services, and they are seeking a Scheduling Coordinator to manage client and Care Professional schedules. The role involves ensuring high-quality service delivery and maintaining effective communication with clients and team members.
Elder CareElderlyHealth CareProfessional Services
Responsibilities
Reflect the values of LV@HM, Inc. (d.b.a. an independently owned and operated Home Instead franchise)
Answer incoming calls in a friendly, professional and knowledgeable manner
Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
Monitor, mediate, and log all client and Care Professional activity utilizing the software system
Follow up with all client and Care Professional issues to ensure their problems are resolved
Enter and maintain accurate client and Care Professional records in the software system
Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs
Fill in as a Care Professional on any shift until a replacement is found
Follow up and communicate Care Professional and client issues to ensure problems are resolved
Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours
Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation
Maintain regular attendance at the office to execute job responsibilities
Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Participate as needed in all Quarterly Care Professional meetings
Perform any and all other functions and responsibilities deemed necessary
Qualification
Required
High school graduation or the equivalent
One year of related business experience or an equivalent combination of education and work experience may be considered
Must possess a valid driver's license
Must have an understanding of and uphold the policies and procedures established by LV@HM, Inc. (d.b.a. an independently owned and operated Home Instead franchise)
Must be able to lift up to 25lbs (in the event of filling in as a Care Professional)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Professionals
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have a mature and dependable work ethic and attitude
Must have computer skills and be proficient in Word and Excel
Must have the ability to perform duties in a professional office setting
Benefits
Voluntary Health Benefits
Paid Time Off/Sick Time
Paid Holidays
Discounts on Auto/Home Insurance through Liberty Mutual
401(k) and 401(k) matching after one year of employment.
Company
Home Instead
Home Instead provides various senior services including chronic condition support.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Unigestion
2021-09-20Private Equity
2021-08-06Acquired
Leadership Team
Bert Copple
Chief Executive Officer
Carol Hitchcock
Franchise Owner and CEO
Recent News
2025-12-11
2025-12-04
2025-11-03
Company data provided by crunchbase