AVEVA · 1 day ago
Technical Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelRIB Software North America is a company focused on transforming the engineering and construction industry through innovative software solutions. The Technical Support Specialist is responsible for providing customer support, troubleshooting, and education to clients, ensuring they achieve optimal health and wellness with RIB products.
ChemicalComputerData MiningElectronicsIndustrial ManufacturingInformation TechnologySimulationSoftware
Responsibilities
Will be responsible for providing excellent customer service via diagnosis and resolution of technical, operational and implementation issues related to RIB products, supporting technologies/infrastructure
Escalate issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action
Provide technical support via telephone, email, and chat to external and internal customers
Must be capable of documenting technical documentation
Participate in customer conference calls when necessary to manage the resolution of customer account issues
Reproduce errors in test systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing
Demonstrate availability within pre-defined SLA timelines to assist technical teams during critical or urgent incidents that demand immediate attention and resolution
Qualification
Required
Bachelor's degree in CS, MIS, Engineering, or equivalent work experience
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Ability to analyze network traffic using industry-standard diagnostic tools to diagnose application stability and performance issues
Preferred
Understanding of Microsoft Azure Cloud Services and associated native components and navigation within a cloud-hosted environment
Experience in Microsoft Teams, LogMeIn, Rescue, GoToConnect, Salesforce, Zendesk, Azure DevOps and RIB applications SLE, SLC and SpecLive
Experience using remote connection tools such as LogMeIn, Citrix GoToAssist, MS Teams or similar
Company
AVEVA
AVEVA is an engineering IT software provider to plant, power, and marine industries.
Founded in 1967
5001-10000 employees
H1B Sponsorship
AVEVA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-09-21Acquired
1999-03-19IPO
Leadership Team
Caspar Herzberg
Chief Executive Officer, AVEVA & Member of the Schneider Electric Executive Committee
Jon Hobbs
SVP R&D - Industrial Engineering & AI
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