FDH Aero · 10 hours ago
Technical Support Analyst
Santa Clarita, CA
Full-time
Onsite
Mid Level
$28/hr - $33/hr
3+ years expFDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions. The Technical Support Analyst will provide technical support across the organization, assist with project planning, and manage multiple tasks daily.
AerospaceIndustrialManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Provide on-site IT support to local user base
Assist with project(s) and within time and budget
Manage multiple and changing priorities daily
Coordinate third party when needed to troubleshoot issues
Provides exceptional service using skill set, and builds on this skill set
Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
Take responsibility for own work and provide support to others in accomplishing their work
Perform other duties as assigned
Qualification
Required
Demonstrate strong customer service attitude and demeanor
Solid communication skills
Organized and has efficient time management skills
Strong attention to detail
Ability to work interdepartmentally
Exercise strong critical thinking and problem-solving capabilities
Proficient in Microsoft O365 Suite
Desktop and Laptop security encryption for Mac and PC
Active Directory Management
Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)
Bachelor's degree in computer science, information systems, or equivalent real-world work experience
3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required
ITAR Requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements
Preferred
Call Center unity desired
Knowledge and Experience of VOIP
Benefits
Medical
Dental
Vision insurance
Flexible Spending Accounts (FSA)
401k matching
Wellness activities
Company
FDH Aero
FDH Aero is a distributor of c-class hardware and replacement parts to commercial and defense aircraft manufacturers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman
2024-05-09Private Equity
2017-04-04Acquired
Leadership Team
Scott Tucker
Chief Executive Officer
Recent News
Company data provided by crunchbase