Technical Support Analyst jobs in United States
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FDH Aero · 6 hours ago

Technical Support Analyst

positionSanta Clarita, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$28/hr - $33/hr
date3+ years exp

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions. The Technical Support Analyst will provide technical support across the organization, assist with project planning, and manage multiple tasks daily.

AerospaceIndustrialManufacturing
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide on-site IT support to local user base
Assist with project(s) and within time and budget
Manage multiple and changing priorities daily
Coordinate third party when needed to troubleshoot issues
Provides exceptional service using skill set, and builds on this skill set
Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
Take responsibility for own work and provide support to others in accomplishing their work
Perform other duties as assigned

Qualification

Microsoft O365 SuiteActive Directory ManagementBachelor's degree3+ years support experienceCall Center unityDesktop security encryptionVOIP knowledgeBasic NetworkingCustomer serviceCommunication skillsTime managementAttention to detailCritical thinking

Required

Demonstrate strong customer service attitude and demeanor
Solid communication skills
Organized and has efficient time management skills
Strong attention to detail
Ability to work interdepartmentally
Exercise strong critical thinking and problem-solving capabilities
Proficient in Microsoft O365 Suite
Desktop and Laptop security encryption for Mac and PC
Active Directory Management
Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)
Bachelor's degree in computer science, information systems, or equivalent real-world work experience
3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required
ITAR Requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements

Preferred

Call Center unity desired
Knowledge and Experience of VOIP

Benefits

Medical
Dental
Vision insurance
Flexible Spending Accounts (FSA)
401k matching
Wellness activities

Company

FDH Aero

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FDH Aero is a distributor of c-class hardware and replacement parts to commercial and defense aircraft manufacturers.
dateFounded in 1964
location
Commerce, California, USA
people-size1001-5000 employees
web-link
https://fdhaero.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Neuberger Berman
2024-05-09Private Equity
2017-04-04Acquired

Leadership Team

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Scott Tucker
Chief Executive Officer
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Recent News

FDH Aero
FDH Aero Earns “Best Place to Work in Aviation” Designation for Second Consecutive Year
2025-12-02
FDH Aero
FDH Aero Signs Long-Term Agreement with Harbin Hafei Airbus Composite Manufacturing Centre to Supply Critical Fasteners for Airbus A350
2025-11-04
Morningstar.com
Leach International Corporation Approves FDH Electronics Brand Stealth Aerospace as an Authorized Channel Partner for the Commercial Airline and MRO Markets
2025-08-17
Company data provided by crunchbase