Goldman Sachs · 8 hours ago
Marcus by Goldman Sachs, Fraud Detections Operations Manager, Associate, Richardson, TX
Richardson, Texas, United States
Full-time
Onsite
Senior Level
5+ years expGoldman Sachs is the online consumer banking business providing high-yield savings accounts and CDs. They are seeking a manager to lead the Fraud Detections team, responsible for managing fraud detection operations and collaborating with various teams to enhance processes and customer experience.
BankingFinanceFinancial ServicesVenture Capital
Responsibilities
Lead a team of fraud detections contact center analysts and their specialists
Manage operational responsibilities including SLAs and productivity targets
Drive excellent decision quality across teams to meet QA targets
Ensure strong operational controls are in place to support existing and new products
Use a data-driven approach to manage day-to-day operations at scale
Research and remain current on the latest industry fraud and disputes trends and recommend tools, services, and practices for improvement
Identify and develop process improvements/automation to maximize operational efficiency
Manage team members with training and development
Qualification
Preferred
Experience leading other leaders
5+ years of relevant industry experience, with a strong understanding of NACHA rules and ACH payment rails best practices
Must have strong knowledge in compliance requirements with regards to Reg E, Reg CC, UCC4, Reg D
Well versed in operations management with a focus in Fraud/ Disputes domains
Experience with managing internal and external audits, working collaboratively with multiple stakeholders
Strong communication skills with experience managing executive level communications
Extensive understanding of the customer service experience
Superior project and process management skills, organizational skills and attention to detail
Proactive, flexible and ability to multi-task
Bachelor's degree or 8+ years of experience
Benefits
Training and development opportunities
Firmwide networks
Benefits
Wellness and personal finance offerings
Mindfulness programs
Company
Goldman Sachs
Goldman Sachs is a multinational financial services firm providing securities, investment banking, and management services.
10001+ employees
H1B Sponsorship
Goldman Sachs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1954)
2024 (1685)
2023 (2060)
2022 (2326)
2021 (2258)
2020 (1572)
Funding
Current Stage
Public CompanyTotal Funding
$6B2025-04-23Post Ipo Debt· $6B
2012-06-05Post Ipo Equity
1999-05-14IPO
Leadership Team
David M. Solomon
Chair and Chief Executive Officer
John Waldron
President and Chief Operating Officer
Recent News
2026-01-25
2026-01-25
2026-01-24
Company data provided by crunchbase