Klaviyo · 9 hours ago
Customer Education Program Manager
Boston, MA
Full-time
Onsite
Mid Level
$88K/yr - $132K/yrKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. The Customer Education Program Manager will support the systems that power Klaviyo Academy, ensuring smooth operations and translating technical requirements for stakeholders.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations
Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable
Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack
Partner with CUED leadership to execute the Academy systems roadmap
Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects
Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability
Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Own the operational setup and ongoing maintenance of assigned Academy systems
Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale
Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption
Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements
Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams
Ensure data accuracy, consistency, and usability across reporting tools and dashboards
Monitor system performance and learner signals to surface insights, risks, and improvement opportunities
Use data and operational learnings to continuously improve platform efficiency and workflows
Qualification
Required
Proven experience supporting or managing learning platforms, enablement systems, or education technology at scale
Experience operating in environments where system reliability, data integrity, and governance are critical
Comfortable owning day to day platform operations while partnering with senior leaders on direction and priorities
Strong understanding of how learning and learner data flows between systems and data tools
Hands on experience configuring platforms, managing integrations, and improving operational workflows
High proficiency with Google Sheets including pivot tables, formulas, lookups, and conditional logic
Ability to reason through system dependencies, edge cases, and scalability concerns without being an engineer
Systems minded operator who excels at turning strategy into stable, repeatable execution
Strong project manager who can coordinate work across technical and non technical stakeholders
Clear communicator who can explain platform behavior, tradeoffs, and impacts in plain language
Proactive, pragmatic problem solver who identifies issues and opportunities early
Motivated by building reliable, learner centered infrastructure that supports meaningful education outcomes
Preferred
Familiarity with credentialing platforms or credential programs is a plus, but not required
Experience working with a Learning Management System such as Skilljar
Familiarity with data visualization tools such as Tableau
Experience supporting a credentials platform such as Accredible
Strong working knowledge of Google Sheets
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase