CFMOTO USA · 3 hours ago
Customer Service Representative
Plymouth, MN
Full-time
Onsite
Entry, Mid Level
$22/hr - $25/hr
2+ years expCFMOTO USA is seeking a Customer Service Representative who will provide product information and support to customers and potential customers. This role emphasizes world-class customer service and involves acting as a liaison between customers and operations, ensuring high satisfaction and efficient communication.
AutomotiveHardwareManufacturing
Hiring Manager
Amanda Mansfield, MA, PHR, SHRM-CP
Responsibilities
Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
Acts as a liaison between the customer and CFMOTO Operations
Identifies process improvements that facilitate a high level of customer satisfaction internally and externally
Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues
Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training
Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving
Regularly participates in cross-functional teams to solve recurring customer issues
Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department
Special projects as assigned
Qualification
Required
High School diploma or equivalent
2 – 4 years previous experience in similar role
Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
High level negotiation and dispute resolution skills
Ability to work in a fast paced and changing environment
All applicants must be eligible to work in the US
Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite
Working conditions are normal for an office environment
Preferred
Bachelor's degree
Powersports industry knowledge/experience strongly preferred
Company
CFMOTO USA
CFMOTO IS COMING ON STRONG. Established in Hangzhou, China in 1989,CFMOTO has built strong market share in over 60 countries.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase