Chubb · 9 hours ago
Implementation Specialist, Sr.
Chicago, IL
Full-time
Onsite
Mid, Senior Level
3+ years expChubb is a world leader in insurance, and they are seeking a Senior Implementation Specialist responsible for developing and managing client implementation project plans. This role involves coordinating with internal and external partners to ensure timely and quality enrollments throughout the implementation process.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Single source of contact for clients, brokers and external partners during the implementation and enrollment process
Partner with Enrollment Services to ensure quality, timely enrollments
Manage the internal Implementation process including execution of enrollment data
Demonstrate a solid knowledge of CWB’s products, services including administration and billing and technology platforms
Display an understanding of interdependencies/relationships with other internal partners
Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors
Participate in VIP and Finalist presentations
Establish and build cohesive partnerships with internal and external customers
Deliver exceptional and timely customer service when addressing implementation questions and issues
Manage and steward implementation issues toward resolution in a timely and efficient manner
Responsible for service delivery up and thru first bill payment and reconciliation
Qualification
Required
Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required
Bachelor's degree or equivalent experience required
Ability to travel up to 20-40% within assigned territory
Demonstrated analytical skills and knowledge base to consult with customers on insurance products
Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Ability to prioritize and manage customer expectations accordingly
Preferred
Voluntary/Worksite marketplace experience
Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority
Active life and health license preferred or the ability to complete/obtain within first year of employment with company support
Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
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