MidPen Housing Corporation · 13 hours ago
Case Manager II (Oak Gardens)
Menlo Park, California
Full-time
Onsite
Entry, Mid Level
$70K/yr - $76K/yr
2+ years expMidPen Housing is committed to providing safe, affordable housing and fostering diverse communities. The Case Manager II plays a vital role in supporting residents in achieving self-sufficiency and mental health stability through various services and community resource linkages.
Building MaterialCommunitiesLifestyleNon ProfitReal Estate
Responsibilities
Deliver onsite programs, conduct resident outreach, and maintain all required program documentation
Provide crisis intervention and direct case management, including intensive support for residents with functional impairments
Facilitate group and individual resident services, support community‑building, and promote independent living goals
Maintain HIPAA compliance and collaborate with third‑party partners to implement and evaluate services
Build and manage partnerships with property teams and local agencies, resolving concerns and overseeing third‑party programming
Conduct property‑level needs assessments, support follow‑up actions, and help develop responsive service plans
Communicate and implement actions based on resident needs while ensuring high‑quality, timely customer service
Maintain accurate records, track service activities, and complete required reporting in alignment with policies and procedures
Actively participate in team meetings and events, demonstrate leadership, and keep supervisors informed of key activities or incidents
Build collaborative relationships with Property Management and support cross‑department projects, committees, and initiatives
Qualification
Required
Strong reading, writing, and verbal communication skills; able to navigate language barriers using translation tools
Sound judgment, discretion, and problem‑solving abilities when working with clients and partners
Excellent relationship‑building, active listening, negotiation, and conflict‑resolution skills with appropriate professional boundaries
Detail‑oriented and highly organized; able to work independently and collaboratively as part of a team
Knowledge of common mental health diagnoses and interventions, including harm reduction, motivational coaching, and trauma‑informed practices
Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite to support daily work and collaboration
Meets required background checks and maintains a valid CA driver's license, auto insurance, and reliable transportation
M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations
Experience working with and serving homeless populations and/or providing social services to diverse populations
Experience working with high needs or high acuity populations that have experienced trauma, homelessness, or both
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers
Benefits
Health Insurance
Dental, Vision, Life & Disability Insurance
403(b) Retirement Investment
Employee Education Reimbursement Program
Paid Parental Leave
FSA for Childcare, Medical, and Commuter Benefits
EAP Program
Pet Insurance
Paid Time Off
Company Holidays
Wellness Days
Company
MidPen Housing Corporation
MidPen Housing is a leading nonprofit that creates and manages affordable homes across Northern California.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.6MKey Investors
Community Development Financial Institutions Fund
2024-10-23Grant· $6.6M
Leadership Team
Matthew O. Matt Franklin
President and CEO
Recent News
2025-04-14
Silicon Valley Business Journal
2025-03-04
Business Journals
2023-05-19
Company data provided by crunchbase