Jack Henry · 20 hours ago
Application Support Analyst II (Loans)
Lenexa, KS
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $72K/yr
2+ years expJack Henry & Associates is a technology company focused on redefining how community banks and credit unions connect with their clients. The company is seeking a customer-focused Application Support Analyst II to provide high-quality software support to their Symitar Credit Union Solutions clients, ensuring exceptional service and effective resolutions to client issues.
BankingEnterprise SoftwareFinancial Services
No H1B
Responsibilities
Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product
Oversees system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software
Provides software support/guidance by answering questions on function, features and usage of software products
Communicates the customer’s needs/expectations with programmers, other team members, and team leader
Maintains effective communication with customer throughout entire project/case
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
Prepares training materials and documentation for customers and internal users
Primary client facing contact that will coordinate resources from other teams to resolve client issues
Accurately assesses the customer's product issue or problem by verifying, investigating, pinpointing, and defining all of the aspects that need consideration
Provides appropriate personnel a precise understanding, written and/or verbal, of user's issues when the problem needs to be escalated to a higher level
Monitors incoming cases and emails and resolves in accordance within company guidelines
Participates in training programs to continuously improve product knowledge and service skills
Works on special projects or research, as needed
May perform other job duties as assigned
Qualification
Required
A minimum of two years of experience working in a financial institution (bank or credit union)
Strong troubleshooting skills with the ability to deliver exceptional customer service in a fast‑paced environment
Ability to work holidays, weekends, and extended hours as business needs require
Willingness to participate in an on‑call rotation
Preferred
Experience in consumer lending, commercial lending, or real estate lending is highly desired
Experience with ACH, general ledger, ATM/debit/credit card operations, or deposit operations is preferred
Familiarity with Jack Henry's Symitar platform is also preferred
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Kevin williams
CFO
Shanon Mclachlan
Chief Operating Officer
Recent News
2026-01-16
2026-01-13
Company data provided by crunchbase