ET&T, Inc. · 4 days ago
Level 2 Systems Engineer – Managed IT Services
Bethlehem, PA
Full-time
Hybrid
Mid LevelET&T, Inc. is a family-run business providing technology solutions to small and medium organizations across Pennsylvania. As a Level 2 Systems Engineer, you will maintain, secure, and improve IT environments while interacting with clients, handling escalations, and executing security initiatives.
Cyber SecurityInformation TechnologyTelecommunicationsVoIP
Responsibilities
Perform scheduled on-site visits and remote work to support client environments, execute remediation, and deliver excellent customer service aligned with ET&T standards
Respond to service requests and escalations – including, but not limited to, the troubleshooting of workstation, server, network, and connectivity issues - resolving issues within SLAs and escalating when appropriate
Serve as an escalation point for Level 1 technicians and execute delegated tasks from senior engineers and project teams
Install, configure, and troubleshoot network infrastructure (switches and wireless access points) up to an intermediate level
Manage and monitor Microsoft 365 security hygiene, including executing Microsoft Secure Score remediation tasks
Assist with security incident response activities, including malware remediation, endpoint isolation, and execution of predefined incident response steps
Execute vulnerability scans and perform/coordinate remediation of identified findings within defined scope
Install, configure, troubleshoot and audit firewall configurations, including firmware updates and basic rule validation under approved standards
Provide basic support for virtualization platforms, including VM-level troubleshooting and validation of backups and snapshots
Execute endpoint imaging, deployment, and replacement activities
Maintain accurate hardware and asset inventory, validating deployed devices against monitoring and security tools
Provide end-user guidance and training on supported systems and applications as needed
Support industry-specific and common line-of-business applications, including QuickBooks and similar platforms
Coordinate with third-party vendors to troubleshoot and resolve issues on behalf of ET&T clients, maintaining clear communication and documentation throughout the process
Qualification
Required
Ability to manage multiple priorities, meet deadlines, and communicate clearly with customers and internal teams when timelines or scope shift
Comfortable working in client-facing environments, including regular on-site visits, representing ET&T with professionalism and approachability
Demonstrated ability to troubleshoot independently, leverage documentation and known solutions, and escalate appropriately when issues exceed Level 2 scope
Strong verbal and written communication skills, including clear ticket updates, visit summaries, and technical notes
Consistent attention to detail, particularly when following standards, executing remediation tasks, and documenting work performed
Strong interpersonal skills, with the ability to build rapport with end users, explain technical concepts clearly, and deliver a positive customer experience
Reliable transportation and ability to lift up to 50 lbs as required for field work
Ability to pass a background check
Hands-on experience supporting Windows Server environments (2016+), including core services, authentication, and file services in single and multi-site environments
Strong working knowledge of Microsoft 365, including Exchange Online administration, security & access controls, Intune deployment, and advanced endpoint troubleshooting
Experience with virtualization platforms such as Hyper-V and VMware
Intermediate to advanced experience configuring and troubleshooting routers, switches, and firewalls
Ability to configure and troubleshoot remote access technologies, including VPN and Remote Desktop
Solid understanding of identity and access management, including Active Directory, DNS, DHCP, file share permissions, group-based access, and directory hygiene
Experience executing security response and remediation, including malware, phishing, ransomware, vulnerability remediation, and patch management
Confident use of RMM and PSA platforms (e.g., ConnectWise RMM, Automate, Datto RMM)
Experience using documentation platforms such as IT Glue or Passportal to record configurations and work performed
Preferred
Experience with SonicWall preferred
Working knowledge of Powershell for troubleshooting or automation is a plus
Company
ET&T, Inc.
ET&T is the premier provider of data, phone, cabling, IT, and security solutions in the Lehigh Valley, PA.
Founded in 1968
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase