SAVE Electronics · 15 hours ago
Field Service Specialist
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expSAVE Electronics is a national leader in lighting controls and automation technology. They are seeking a Field Service Specialist to provide exceptional customer service through on-site technical support, system commissioning, and maintenance of Lutron commercial lighting control systems for various hospitality and commercial clients.
AudioDigital SignageElectronicsLightingManufacturing
Responsibilities
Deliver exceptional customer service through on-site technical support, system commissioning, and maintenance of Lutron commercial lighting control systems
Perform system programming, troubleshooting, and repair following SAVE’s field service protocols and documentation standards
Coordinate and manage site activities with electrical contractors, general contractors, and facility managers to ensure timely, accurate, and efficient installation and integration
Operate independently across diverse commercial and hospitality job sites while maintaining professionalism, adaptability, and strong situational awareness
Provide end-user training on system operation and controls while identifying opportunities for continuous improvement or upgrades
Serve as a subject matter expert on both current and legacy Lutron systems (Athena, myRoom, Quantum, etc.), providing technical guidance and solutions
Collaborate closely with SAVE’s Design, Project Management, and Operations teams to drive consistent execution, process improvement, and customer satisfaction
Document all service activities accurately, maintain as-built system information, and ensure timely submission of expense reports and field documentation
Qualification
Required
High school diploma or GED required
3–5 years of hands-on experience in electrical, controls, or low-voltage systems required
Proven ability to read and interpret electrical drawings, wiring diagrams, and network schematics
Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word) and basic networking principles (IP addressing, router/switch configuration)
Excellent communication and interpersonal skills with the ability to interface professionally with clients, contractors, and internal teams
Strong problem-solving mindset and technical curiosity; ability to work methodically under pressure
Willingness to travel up to 60% of the time (including occasional overnights)
Valid driver's license and clean driving record required
Must pass background and drug screening as required per project or client
Preferred
Associate or bachelor's degree in Electrical Engineering, Information Technology, or related field preferred
Bilingual (English/Spanish) a plus
Company
SAVE Electronics
Save Electronics provides audio, video, and lighting solutions for residential applications.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase