NEOGOV · 17 hours ago
INFORMATION TECHNOLOGY SPECIALIST
BARSTOW, CA
Full-time
Onsite
Entry Level
$5,775.47/mo - $7,455.07/mo
2+ years expBarstow Community College is an open-access, comprehensive two-year institution serving a diverse student population in the Mojave region of San Bernardino County, California. The Information Technology Specialist provides technical support to employees and students by diagnosing, troubleshooting, repairing, installing, and maintaining computers and related hardware, software, mobile devices, and peripherals.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Responds to help desk tickets, incoming calls, walk-ins, and emails regarding computer related hardware and software problems and provides follow-up support
Assists end-users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment
Provide assistance to employees and students on using computer and software programs including remote access, and use of peripheral equipment
Troubleshoots and performs various technical computer and peripheral repair duties that include diagnosing system failures, repairing or replacing parts, and testing
Creates and deploys images; develops scripts to automate processes; plans, schedules, and completes computer refresh projects. Tests and configures applications and new software functionalities to applicable servers and platforms
Provides technical support for computer labs on campus and off campus sites. Installs and maintains computers, peripherals, and software applications, including specialized systems to meet the Americans with Disabilities Act (ADA) requirements
Provides technical support to desktop, remote, and network connectivity issues. Performs hardware and software tests using diagnostic and testing equipment
Communicates with vendors as needed to resolve technical issues
Provides print server maintenance and troubleshooting by creating printer queues, uploading printer drivers, and assigning users to printers
Assists in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers
Delivers, installs, and configures computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment. Sets up video conferencing equipment and administers conferencing software. Installs cables, IP cameras, wireless access points, Wi-Fi, network cards, and other networking components
Coordinates, installs, and configures network components including computers, printers, cabling, phones, servers, and user accounts
Provides guidance regarding instructional strategies for integration of technology in instruction. Provides technical support to students
Develops and maintains internal media servers for campus-wide informational monitors. Coordinates IT support for events/productions with the event Manager
Monitors security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure. Troubleshoots malware, ransomware, phishing, and other viruses. Conducts IT security training to employees and students
Installs, configures, patches, upgrades, and maintains computer operating systems and software while ensuring compliance and compatibility with the network. Modifies software and analyzes software needs for modernizing processes and expansions
Provides Hy-Flex support for classrooms, and audio-visual support for conference rooms and events. Installs, configures, and maintains portable units. Sets up and tests audio, visual, and associated equipment for campus events
Keeps and maintains records of average response time, mean time to repair, end-user satisfaction, and the number of problems resolved within a given period
Maintains Cisco Call Manager databases including Unity and Call Center
Installs mounts, speakers, microphones, computer equipment, and other related technology in support of classrooms and Hy-Flex instruction
Maintain an accurate inventory of all IT assets, including hardware and software. Track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting
Performs other job-related duties as assigned
Qualification
Required
An associate degree in computer science or a related field plus two (2) years of related experience or equivalent combination of education and experience
IT certifications may substitute for education or experience
Benefits
Medical
Dental
Vision
Life insurance
Income protection
Employee will receive 8 hours of sick leave and vacation per month
Plus 17 paid holidays per year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase