Live! Casino & Hotel Maryland · 12 hours ago
VIP Host - Philadelphia
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelLive! Casino & Hotel Maryland is a vibrant casino seeking a VIP Host to enhance the experience of their high-value players. The VIP Host will provide exceptional customer service, build relationships with guests, and ensure compliance with company policies while promoting the Live! Reward Club.
CasinoGamblingHotel
Responsibilities
Interact and build relationships with guests, concentrating in the higher denomination zones
Explain the benefits of the Live! Reward Club and encourage enrollment
Grows actual revenues annually, consistent with property plan, and cross property goals
Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies
Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies
Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines
Handle and respond to guest complaints to ensure a positive outcome
Assist with the planning and execution of assigned parties, promotions, special events and tournaments
Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations
Ability to extend complimentaries in accordance with the property comp matrix
Qualification
Required
Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position
Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks
Knowledge of gaming regulations
Ability to recognize problem gaming signs and deal with them appropriately
Broad variety of tasks and deadlines requires a flexible and irregular work schedule, including weekends, evenings and holiday
A high school diploma, GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming
Benefits
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment
Company
Live! Casino & Hotel Maryland
The five-time AAA Four Diamond rated Live! Casino & Hotel Maryland opened in 2012 and is one of the largest and most luxurious commercial casinos in the country.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
A
Adam Borden
Vice President Digital Marketing
Recent News
2024-02-19
2024-02-19
Company data provided by crunchbase