First Federal Bank · 10 hours ago
Customer Service Specialist
Lake City, FL
Full-time
Onsite
Entry Level
2+ years expFirst Federal Bank is committed to community, customer service, stability, and trustworthiness. They are seeking a Customer Service Specialist to assist the Corporate Services department with implementation, customer service, product development, and risk management while providing innovative solutions to customers.
BankingFinancial Services
No H1B
Responsibilities
Assist the Corporate Services department (manager) to complete the required functions including implementation, customer service, product development, and risk management
Work closely with sales team to provide banking solutions to customers and prospects
Respond to direct customer questions and routed questions from branches, operations, and sales-team
Monitor customer usage to identify and remediate customer attrition, maximize fee income, and maintain sound risk management practices
Assist Corporate Services Manager with various management and audit reports
Provide the best service to our customers with innovative and creative solutions
Qualification
Required
High school education required
Computer skills including MS Office, Excel, 10-key
Ability to work in US without sponsorship
Strong customer service background required
Technological competencies to understand, operate, and explain the bank's products and support programs
Strong ability to use written and verbal communication effectively with customers and staff
Patience to deal with accounting errors or problems
Ability to deal with time constrains and strong attention to detail
Extended hours sitting and performing computer tasks may be required
Able to perform other duties as assigned
Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank
Preferred
2+ years of banking experience with cash management products preferred
Bilingual candidates encouraged to apply
Benefits
Four Medical Plan Offerings to choose from
Employer HSA Contributions (Coverage/Plan exclusions)
Employer Provided Life Insurance Policy
Annual Health Incentive
Annual Wellness Reimbursement
Tuition Reimbursement program
Generous Match 401k Retirement Plan
Paid Sick Leave
Paid Vacation Leave
11 Paid Holidays based on the Federal Reserve Calendar
Company
First Federal Bank
First Federal Bank has been serving customers since 1962 when it opened in Live Oak, Florida as a Savings and Loan Association.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Medina
Chief Executive Officer
David Brewer
Executive Vice President & Chief Financial Officer
Recent News
2026-01-20
2025-02-19
Company data provided by crunchbase