dormakaba Americas · 23 hours ago
Field Operations Service Coordinator
Columbia, MD
Full-time
Onsite
Entry Level
$25/hr - $30/hr
2+ years expdormakaba Americas is a leading global provider in the access solutions market, and they are seeking a Field Operations Service Coordinator. The role involves coordinating administrative operations for the Field Service team, ensuring customer satisfaction through effective resource allocation and task execution.
Home ImprovementSecuritySmart HomeSoftware
Responsibilities
Provide operational support and assist with the preparation of documents and communication such as Service Order entry and maintenance, overseeing processing of Purchase Orders (Pos)/invoices/Cash On Delivery (CODs)/billing, vendor & customer setups, etc., assisting with inventory oversight and transactions including shipping & receiving, monthly reconciliations
Coordinate administrative support services within the field service function, implementing process and procedural improvements, ensuring the timely execution of administrative tasks, maintaining required data and documents, and providing reporting as needed
Ensure a positive customer experience by assisting with the resolution of customer concerns, facilitating credit and collections interactions, maintaining knowledge of customer requirements and agreements
Additional task as required
Qualification
Required
High School diploma or equivalent
Customer Service and Administrative support knowledge
The ability to multitask
Proficiency in Microsoft Office
Strong verbal and written communication skills
Preferred
2 + years' experience with service orders, billing, or collections
Ability to learn new systems quickly
SAP knowledge
Benefits
Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
Medical Wellness Programs to aid in your well-being
Vacation and Personal Time Off
Parental Leave for Moms and Dads!
401k Matching plan beginning on Day One
Tuition Reimbursement Program
Learn and Grow Program
24/7 access to over 15,000 LinkedIn Learning courses
Employee Assistance Programs
Voluntary Legal Insurance
Unlimited Referral Reward Bonuses
Corporate Discounts for shopping, travel and more!
Company
dormakaba Americas
For every place that matters Our purpose reflects on the contribution we bring to society: We are where our communities come together - from places across town or across the world.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
National Safety Council
2025-06-25Grant· $0.02M
Leadership Team
Amanda Glover
Senior Partnership Sales Manager, Hospitality
Brian Uttley
Senior Partnership Sales Manager
Recent News
MarketScreener
2025-12-18
2025-10-24
BiometricUpdate.com
2025-09-19
Company data provided by crunchbase