EFCO · 23 hours ago
Corporate Standards - Technical Support Coordinator
Des Moines, IA
Full-time
Onsite
Entry, Mid Level
2+ years expEFCO Corp. is a growing, people-focused company committed to Quality, Integrity, Innovation, and Super Service. The Technical Support Coordinator supports the daily operations of the Engineering Technical Support Team, providing technical support and maintaining the ETS Request System while ensuring high-quality service delivery to internal and external customers.
ConstructionManufacturing
Responsibilities
Coordinate and provide frontline support to EFCO users worldwide through the ETS Request System and related tools. Maintain these systems and identify opportunities for expanded utilization. Recommend and implement process improvements
Coordinate CAD Database changes related to Standard Work Order (SWOD) updates, New Product Development, and ETS Requests. Collaborate with ETS team members, Product Engineers, and others to execute required changes
Create, maintain, and deliver EFCO’s worldwide Standard Product Warehouse Drawings. Assist in developing, organizing, and delivering digital content in alignment with corporate guidelines. Explore and implement alternative digital delivery methods
Assist with ETS Updates, proofreading documents and training materials, presenting content, and supporting additional projects as assigned
Qualification
Required
Associate's degree required
Minimum of 2–5 years of EFCO experience or drafting experience
In-depth knowledge of Autodesk or related CAD software; strong PC skills required
Mechanical aptitude, mathematical ability, strong communication, problem-solving, and organizational skills
Must work well under pressure, exercise good judgment, and maintain confidentiality
Limited travel may be required
Preferred
Drafting coursework preferred
Benefits
Medical, dental, and vision insurance
Flexible Spending Account
Health Savings Account
Life and AD&D insurance
401k options
PTO
Tuition Reimbursement
10 paid holidays
Employee Assistance Program
Company
EFCO
The EFCO brand offers a comprehensive portfolio of architectural windows, curtain walls, storefronts, and entry systems designed for commercial construction needs.
1001-5000 employees
H1B Sponsorship
EFCO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-01Acquired
Leadership Team
Kristen Jarvis
Human Resources Business Partner
Marc Donahue
Director Agency Partners Programs
Recent News
Company data provided by crunchbase