Akkodis · 2 hours ago
Customer Experience Manager
United States
Contract
Remote
Senior Level
$55/hr - $60/hr
5+ years expAkkodis is seeking a Customer Experience Manager for a contract position. The role involves managing customer support in high-volume environments and requires a strong ownership mindset and the ability to handle cross-functional complexities.
Information Technology & Services
Hiring Manager
Babul Reddy Amancha
Responsibilities
Comfortable working tickets themselves
Calm and clear under pressure
Highly ownership-driven (“don’t let threads die” mindset)
Able to navigate cross-functional complexity
Qualification
Required
5–10 years (or equivalent depth) in customer/merchant/technical support
Experience in high-volume + high-stakes environments
Previously acted as a: Escalation Lead
Previously acted as a: Floor Lead
Previously acted as a: Team Lead
Previously acted as a: Support Supervisor
Previously acted as a: Senior Support Specialist
Comfortable working tickets themselves
Calm and clear under pressure
Highly ownership-driven (“don't let threads die” mindset)
Able to navigate cross-functional complexity
Benefits
Medical
Dental
Vision
Life Insurance
Short-term disability
Additional voluntary benefits
An EAP Program
Computer benefits
401K plan
Paid sick leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase