Hoxhunt · 17 hours ago
Customer Success Manager- Strategic Onboarding
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $110K/yr
3+ years expHoxhunt is a fast-growing company in the human risk management category, and they are seeking a Customer Success Manager- Strategic Onboarding to own the onboarding experience for large enterprise customers. The role involves guiding organizations through technical implementation and organizational change, while collaborating with various teams to ensure successful customer launches.
ComputerCyber SecurityNetwork Security
Responsibilities
Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live
Own and guide technical implementations, including M365, SSO, SCIM, and other enterprise integrations
Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements
Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments
Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption
Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale
Qualification
Required
3–5 years of experience in customer onboarding, implementation, technical account management, or a similar customer-facing role, ideally in B2B SaaS
Proven experience working with global enterprise or strategic customers, including senior and executive stakeholders across regions
Experience working cross-functionally with internal teams, such as Product, Support, Sales, and Customer Success, to resolve issues and improve the customer onboarding experience
Excellent communication, project management, and presentation skills, with the confidence to lead demanding enterprise customers through change
Preferred
Have experience in cybersecurity, security awareness, or human risk management
Have worked with Fortune 500 customers or highly regulated industries (e.g., finance, healthcare, critical infrastructure)
Hands-on experience in areas such as M365, SSO, SCIM, or identity integrations
Have helped build or scale onboarding frameworks in a fast-growing SaaS company
Benefits
Medical, dental, and vision coverage (with a portion of premiums covered by the company)
Life insurance
PTO
11 paid holidays plus 2 floating holidays
Wellness benefits
Paid parental leave
A 401(k) match
More
Company
Hoxhunt
HoxHunt provides cybersecurity training services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$43.27MKey Investors
Level Equity ManagementDawn CapitalIcebreaker.vc
2022-05-31Series B· $40M
2018-10-16Series A· $2.89M
2017-04-13Seed· $0.37M
Leadership Team
Mika Aalto
Co-founder & CEO
Pyry Åvist
Chief Technology Officer (CTO) & Co-Founder
Recent News
Company data provided by crunchbase