Dockwa · 13 hours ago
Implementation Specialist
United States
Full-time
Remote
Entry Level
$50K/yr - $60K/yr
1+ years expDockwa is reshaping the marine industry, and they are seeking an Implementation Specialist to manage the onboarding experience for marina customers. This role involves guiding customers through product configuration, data migration, and training to ensure successful platform adoption and long-term retention.
MobileMobile PaymentsReservationsSoftwareWeb Development
Responsibilities
Guide marina customers through product configuration, system integration, and go-live readiness
Migrate and configure customer data including rates, inventory, contracts, and dock maps
Configure POS systems and modular features (Service, Rentals, Fuel, etc.) based on marina operational needs
Manage implementation project timelines, ensuring on-time go-lives and minimal customer friction
Tailor onboarding experience to customer size, complexity, and technical sophistication
Conduct training sessions focused on product adoption and operational success across various user roles
Create and continuously improve training materials, onboarding documentation, and Help Center content
Deliver clear, effective training on product best practices for marina staff at all technical levels
Develop customer-facing resources that reduce support burden and enable self-service learning
Identify knowledge gaps and build enablement assets to address recurring customer questions
Work closely with Product, Sales, and Support teams to address implementation challenges and align messaging
Collect and synthesize customer feedback during onboarding to influence product improvements and roadmap priorities
Partner with Sales during handoff to ensure implementation expectations align with what was sold
Collaborate with Marina Success Managers to create smooth transitions from implementation to ongoing support
Surface implementation blockers, technical gaps, and customer experience issues to leadership
Manage multiple implementations simultaneously while maintaining quality and attention to detail
Build and refine implementation playbooks for different customer segments and product tiers
Identify patterns in implementation challenges and recommend process improvements
Contribute to scaling implementation operations as customer volume grows
Qualification
Required
1+ years in Implementation, Onboarding, Customer Success, or similar customer-facing role, preferably in SaaS or technology-driven environments
Strong organizational skills with proven ability to manage multiple complex projects simultaneously
Excellent communication and training skills—ability to explain technical concepts clearly to non-technical audiences
Experience with CRM and implementation tools (Salesforce experience strongly preferred)
Detail-oriented approach to data migration, system configuration, and customer-facing documentation
Ability to balance multiple priorities, adapt quickly, and thrive in fast-paced environments
Passion for technology, boating, hospitality, or operations is a plus
Company
Dockwa
Dockwa is a unified marina reservation platform that connects boaters and
marinas for all of their reservation needs. It is a sub-organization of The Wanderlust Group.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8.5M2018-10-02Series A· $2.4M
2017-07-17Series Unknown· $3M
2016-07-06Seed· $2M
Leadership Team
Mike Melillo
Chief Executive Officer
Company data provided by crunchbase