Thales · 12 hours ago
Designated Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $153K/yr
3+ years expThales is a company that specializes in identity management and data protection solutions for digital security. They are seeking a senior-level support engineer to work closely with customers to resolve issues and ensure the success of deployed solutions through regular communication and proactive updates.
AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation
Responsibilities
Supporting a limited number of customers, the DSE is able to maintain regular communication and collaboration with stakeholders and develop intimate knowledge of all aspects of the technical and business environment. With the continuous engagement that this level of partnership provides, the DSE shortens troubleshooting and dramatically accelerates time to resolution. As an advanced technical resource, the DSE is able to directly investigate and resolve issues, while also acting as a focal point for support interactions by driving escalation and coordinating with other resources when necessary
With the sole objective of making sure deployed solutions are successful, the DSE protects your investment and ensures your satisfaction. Each issue managed and tracked in Imperva’s case management system follows your change control requirements and the DSE provides regular, proactive updates that enable the customer to effectively manage product configuration and software maintenance
The DSE provides weekly status reports and live reviews that summarize outstanding issues and ongoing initiatives. Additionally, the DSE delivers formal quarterly reviews for stakeholders and leaders to outline deployment status, recommendations, enhancement requests, and strategic planning
Qualification
Required
Earned a BS degree in a technology related field and 3 years as a senior or escalation engineer, or 6 years of equivalent experience
Has demonstrated proficiency as an escalation or lead engineer
Hands-on experience with Linux, Windows, and Unix OS
Proven track record in troubleshooting highly complex situations involving TCP/IP, HTTP(S), and SSL
Accomplished at writing and executing scripts
Established experience using TCPdump, Wireshark, and other diagnostic tools
Experience in Public Cloud deployments such as AWS and Azure
Preferred
AWS or Azure Certifications
Linux administrator
Competence with attack methods such as SQLi, XSS and other OWASP Top 10 Attack vectors
Experience in researching, understanding, and identify mitigations techniques for published CVEs
Working knowledge of SSL and PKI including ciphers, handshakes, CAs and certificates
Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or HyperV, AWS, and Azure.)
Experience with Load Balancers, Application / Network Firewalls, and similar technologies
Benefits
Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
Company
Thales
Thales (Euronext Paris: HO) is a global leader in advanced technologies for the Defence, Aerospace, and Cyber & Digital sectors.
10001+ employees
H1B Sponsorship
Thales has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$533.58MKey Investors
European Investment Bank
2025-09-17Post Ipo Debt· $533.58M
1999-04-01IPO
Leadership Team
Abdelhafid Mordi
Chairman & CEO Thales Emarat Technologies
Emily Tan
CEO, Thales Solutions Asia Pte Ltd and Country Director, Thales in Singapore
Recent News
2026-01-20
Company data provided by crunchbase