Starbridge · 4 months ago
Customer Solutions Architect
New York, NY, US
Full-time
Onsite
Mid Level
$110K/yr - $160K/yr
3+ years expStarbridge is seeking a Customer Solutions Architect to enhance customer adoption and value realization. This role involves onboarding, training, and advocating for customer needs while building strong relationships to drive renewals and expansion.
EducationEmploymentFacilities Support Services
Responsibilities
Own customer onboarding and training to achieve high adoption. Develop and refine training materials as you scale
Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience
Be the frontline for customer inquiries, and continuously improve processes through automation and documentation
Define and track customer health metrics, proactively addressing risks and opportunities
Build deep relationships with customers, identify growth opportunities, and increase platform utilization
Qualification
Required
3+ years in Customer Success, Solutions Engineering/Consulting, Deployments or Implementation, Account Management, or a related role in B2B SaaS
Process Builder - You've built systems from scratch and thrive in ambiguity
Data Driven - Comfortable building process around, tracking, and making decisions based on customer data
Customer Centric - A natural relationship builder who can drive adoption and retention
Technical Aptitude - Able to understand and explain a data-driven SaaS platform
Benefits
Competitive salary + early-stage equity
Company provided Lunch in office everyday
Complimentary gym (Chelsea Piers Fitness) membership
Unlimited PTO
Regular offsites (NYC + global locations)
Company
Starbridge
Starbridge provides education, employment, and supports for individuals and their families facing disabilities problem.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nikisha Ridgeway
President and CEO
Recent News
2025-02-04
Company data provided by crunchbase