Anagram · 1 day ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior LevelAnagram is the largest and fastest-growing insurance billing platform for eye care providers in America. As an Enterprise Customer Success Manager, you will serve as a strategic partner to large, complex customers, ensuring they achieve success with the platform through relationship management, adoption strategies, and cross-functional collaboration.
B2BEnterprise SoftwareEyewearHealth CareInsuranceInsurTechInternetSoftware
Responsibilities
Own and grow relationships with a portfolio of strategic, high-value enterprise accounts
Serve as a trusted advisor to senior and operational stakeholders, aligning platform usage with customer goals and KPIs
Drive adoption, engagement, and retention, using customer health metrics and product usage insights
Lead quarterly business reviews (QBRs), renewal planning, and executive-level reporting
Identify and act on expansion opportunities, working closely with sales and product teams
Guide customers through complex implementations, including custom rollouts and long-term pilot programs
Project manage pilots from pre-launch through full rollout, ensuring engagement and alignment at every stage
Be a key resource in training large customer teams, including developing training campaigns, onboarding frameworks, and communication plans
Present and communicate ROI and performance metrics to C-suite stakeholders
Leverage a working knowledge of API integrations to support technical conversations with enterprise clients
Own follow-up for accounts receivable (AR) and coordinate invoicing and billing conversations with enterprise customers
Represent the voice of the customer, providing structured feedback to product and leadership teams
Partner cross-functionally with onboarding, support, product, and engineering to drive outcomes
Champion happy customers by gathering testimonials, reviews, and referrals
Attend conferences or site visits (as needed) to deepen relationships and industry insight
Qualification
Required
Proven success managing strategic, enterprise-level accounts in a customer-facing role
Experience building and executing training programs for large, distributed customer teams
Skilled in project management for pilots, implementations, and rollout planning
Comfortable navigating billing, invoicing, and AR follow-up for large enterprise accounts
Confident in presenting ROI and impact data to executives and senior leadership
Working knowledge of API integrations and experience collaborating with technical teams
Strong background in SaaS customer success, account management, or consulting, ideally in healthcare or healthtech
Ability to navigate complex org structures, manage competing priorities, and influence outcomes
Highly organized, solution-oriented, and motivated to build new processes in a fast-paced startup
A natural builder mindset, you're energized by helping shape a world-class Customer Success function
Preferred
Experience in a SaaS startup, especially in healthcare technology
Working knowledge of insurance or medical billing terminology
Familiarity with EHR/PM systems common in optometry or vision care
Company
Anagram
Anagram is a unified revenue cycle management SaaS for eye care providers
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$14.93MKey Investors
ManchesterStory GroupKEC Ventures
2020-02-28Series A· $9.1M
2018-09-01Series Unknown· $2.65M
2016-12-01Seed· $2.85M
Leadership Team
Jeremy Bluvol
CEO
Recent News
FundersClub
2026-01-22
Medium
2025-09-30
Company data provided by crunchbase