Synergy Business Consulting, Inc. · 20 hours ago
Service Desk Analyst
Miami-FTL Area
Contract
Hybrid
New Grad, Entry Level
$22/hr - $24/hrSynergy Business Consulting, Inc. is seeking a Service Desk Analyst to provide high-quality IT support. The role involves managing IT support tickets, delivering first-contact support, and utilizing AI-driven tools to enhance service efficiency.
Information Technology
No H1B
U.S. Citizen OnlyHiring Manager
Annette Fraga
Responsibilities
Triages, prioritizes, and dispatches IT support tickets, collaborating closely with analysts and engineers to ensure timely and accurate resolution
Delivers high-quality first-contact support, achieving a 93% First Contact Resolution (FCR) rate through strong technical troubleshooting and customer-focused service
Utilizes AI-driven tools such as PiA to optimize workflows, improve response times, and enhance service efficiency
Performs Active Directory administration tasks, including user provisioning, access controls, and issue resolution
Supports endpoint management and user controls through Intune, ensuring secure and compliant device access
Provides PC support and remote troubleshooting using standard remote access tools
Diagnoses and resolves SIP configuration issues, ensuring reliable voice and communication services
Improves ticket triage effectiveness by refining SOPs and enhancing prioritization processes
Qualification
Required
Hands-on experience with remote support tools, PC support, Active Directory, Intune, and user access controls
Local to South Florida with the ability to work onsite as needed
Contract-to-hire position
U.S. Citizens or Green Card holders only
No third-party submissions
Company
Synergy Business Consulting, Inc.
Founded in 2001, Synergy Business Consulting, Inc, a Certified Minority Business Enterprise (MBE), providing technology staffing & management consulting solutions to Fortune 1000 clients.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase