IMCS Group · 17 hours ago
Implementation Manager
United States
Contract
Remote
Mid Level
$38/hr - $40/hr
3+ years expIMCS Group is focused on providing a seamless transition for merchants to their Commerce Platform. The Platform Implementation Manager will drive merchant onboarding and implementation, ensuring a smooth transition and providing ongoing support for merchants' technical needs.
Staffing & Recruiting
Hiring Manager
Suraj Jadhav
Responsibilities
Provide best-in-class onboarding experience for our SMB merchants into our client`s Commerce Platform products
Act as the merchants’ “quarterback”, responsible for troubleshooting and coordinating with various internal and external stakeholders
Work closely with sales and account management teams to set merchants up for success from day one
Set up kick-off calls and project manage the implementation of Online Ordering, mobile apps, loyalty and gift card programs for merchants
Coordinate with several internal teams to ensure merchants are using our products as soon as they sign up
Perform technical troubleshooting of issues within merchants' websites and internally
Educate merchants on our products by answering “how to” questions and providing operational support during the initial weeks of product usage
Collect and register feedback from merchants on our products
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years of work experience in onboarding, implementation, project management and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation and communication skills
Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
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