Toast · 15 hours ago
API Integrations Expert
Omaha, NE
Full-time
Hybrid
Entry Level
$25/hr - $33.78/hr
2+ years expToast is a company focused on building a restaurant platform that empowers restaurants to thrive. The API Integrations Expert will support the Customer Care Integrations team by managing relationships with partners and customers, resolving escalated technical issues, and ensuring customer satisfaction.
DeliveryPoint of SaleSaaS
Responsibilities
Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations
Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible
Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman
Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts
Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product
Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers
Qualification
Required
2+ years experience in Customer/Technical Support or a closely related field
Previous experience working with API's and Integrations
Excellent verbal and written communication skills
Proficient in system troubleshooting and analysis
Passion for customer and vendor support
Ability to work scheduled shifts including day, evening and weekends
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase