The William Warren Group · 15 hours ago
Information Technology Support Specialist
Santa Monica, CA
Full-time
Onsite
Mid Level
$69K/yr - $71K/yr
3+ years expThe William Warren Group, Inc. is a privately held self storage development and management company. As an IT Support Specialist, you will ensure the smooth operation of technology infrastructure by providing technical assistance, troubleshooting issues, and maintaining systems.
Real Estate
Hiring Manager
Paula Vandell
Responsibilities
Provide Tier 1 and Tier 2 technical support for end-user hardware, operating systems, applications, and remote connectivity issues
Manage the help desk ticketing system (e.g., ServiceNow, SuperOps), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs)
Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize help desk efficiency
Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi-Fi access points, and VPN client issues for local and remote offices
Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace)
Configure, deploy, and maintain end-user devices (laptops, monitors, mobile phones) and install/manage standard software applications
Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees
Provide IT support for physical office setup and staff relocations
Maintain a current and accurate IT Asset Inventory (hardware and software licenses)
Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems
Flexibility to assist with projects and tasks outside of the primary scope as needed by the business
Qualification
Required
Minimum 3+ years of professional experience in an IT Support or Help Desk role (Tier 1/2)
BA/BS degree in Computer Science, Information Technology, or a related field is preferred
Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with macOS environments
Hands-on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory
Proven experience with Google Workspace (G Suite) administration and user management
Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity
Direct experience utilizing and managing a help desk ticketing system (e.g., ServiceNow, SuperOps)
Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals
Exceptional Customer Service: Proven ability to build strong working relationships while maintaining a professional and patient demeanor, even under pressure
Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical users
Excellent problem-solving and analytical abilities; ability to work independently, research and resolve complex issues, and quickly adapt to new technologies
Exceptional organizational skills with the ability to manage multiple competing priorities, allocate time effectively, and thrive in a fast-paced environment
Benefits
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
Company
The William Warren Group
The William Warren Group is a real estate management and development company located in California.
501-1000 employees
H1B Sponsorship
The William Warren Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
William Hobin
Founder & CEO
Margaret F.
Executive Assistant To Chief Executive Officer
Recent News
Company data provided by crunchbase