NTT DATA, Inc. · 10 hours ago
Data Centre Smart Hands Engineer (Newtown Square, PA)
Pennsylvania, United States of America
Full-time
Hybrid
Mid Level
3+ years expNTT DATA is a leading business and technology services provider, seeking a Data Centre Smart Hands Engineer. This role involves providing third-line onsite technical support, managing incidents, and ensuring service continuity for clients in a hybrid working environment.
Information Technology & Services
Responsibilities
Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates third line support calls assigned and identify the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L4 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
Provides third line remote and onsite technical support to clients
Provides third line field engineering services to clients
Reports and escalates issues to 3rd party vendors if necessary
Follows the required handover procedures for shift changes to ensure service continuity
Creates work instructions to resolve incidents as required
Creates knowledge articles and work instructions for usage in incident diagnosis and resolution
Qualification
Required
Excellent communicate skills, both verbal and written
Ability to plan activities and projects well in advance and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
3-5 years of experience
Seasoned experience in Data Center technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Center technologies
Seasoned experience in at least two Data Centre technologies
Preferred
Relevant Data Center technology certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail
VMware Certified VCP-DCV, vSAN, SRM
Dell Information Storage Associate - DCA-ISM
Veeam Backup and Recovery and or Veritas Netbackup
Azure Fundamentals
Cisco UCS Servers
Cisco MDS and Brocade SAN Switches - Zoning
Company
NTT DATA, Inc.
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
Chris Paulen
Chief Technology Officer
Robert Kastronis
Principal Architect, CSD_Technology Strategy|CTO Office|NTT
Recent News
2025-10-04
EIN Presswire
2025-10-03
Company data provided by crunchbase