Amplify · 1 day ago
Executive Director, Customer Success and Development Strategy, Special Projects & Operations
United States
Full-time
Remote
Director/Executive
$155K/yr - $175K/yr
10+ years expAmplify is a pioneer in K–12 education, leading the way in next-generation curriculum and assessment. They are seeking an Executive Director to act as a strategic partner and operational architect, responsible for driving business rhythm and overseeing critical initiatives across the Customer Service & Development ecosystem.
EdTechEducationHigher Education
Responsibilities
Lead the annual and quarterly strategic planning process (OKRs/KPIs) for the CS&D team, ensuring goals are cascaded effectively from the executive level down to front-line management
Synthesize complex business challenges and broad strategic visions into clear, execution-ready roadmaps. Ensure the SVP’s priorities are communicated clearly and understood across the organization
Design and facilitate the 'Rhythm of the Business,' including leadership staff meetings, Quarterly Business Reviews (QBRs), and All-Hands meetings. Ensuring agendas are strategic, data-driven, and focused on decision-making
Own and drive high-stakes, ambiguous, or cross-functional projects that do not have a natural home within existing verticals. This includes M&A integration, market expansion pilots, or organizational restructuring
Identify gaps in current processes or market approaches, pilot solutions, and operationalize scalable models before transitioning ownership to functional leaders
Act as the primary point of contact for urgent, high-visibility escalations, triaging issues and coordinating rapid response teams on behalf of the SVP
Partner with Data/Analytics teams to build and maintain executive dashboards. Monitor the health of the business (churn, NRR, CSAT, operational efficiency) and provide the SVP with proactive insights and 'early warnings' on risks
Oversee budget allocation and headcount planning in partnership with Finance and HR, ensuring resources are deployed against the highest-value activities
Identify bottlenecks in the customer journey or internal workflows and implement systems to streamline operations and dismantle silos
Architect high-impact presentations, speeches, and communications for the SVP, tailored for diverse audiences including the Board of Directors, C-Suite, key clients, and the internal organization
Represent the SVP in critical meetings and forums when required, empowered to facilitate alignment and escalate decisions across Sales, Product, Marketing, and Engineering
Serve as a confidant and sounding board to the SVP, providing unvarnished feedback and alternative perspectives to improve leadership effectiveness
Qualification
Required
10+ years of progressive professional experience, with at least 3 years or relevant experience spent in a high-leverage strategic, chief of staff function supporting a Vice President or C-level executive
Bachelor's degree from an accredited institution in Business, Finance, Engineering, or a related field
Proven experience leading and driving organizational strategic planning cycles (e.g., annual planning, OKR setting, QBR preparation) across multiple departments
Demonstrated ability to independently lead and manage complex, ambiguous, and high-visibility cross-functional special projects from concept through operational hand-off
Strong quantitative and analytical skills, including comfort with budget oversight, headcount planning, and synthesizing performance data into executive-level recommendations
Exceptional written and verbal communication skills, with demonstrable experience creating and delivering executive-level presentations (Board, C-Suite, All-Hands)
Preferred
Previous experience at a top-tier management consulting firm, bringing a structured approach to problem-solving and organizational design
Experience leading significant organizational change initiatives (e.g., large-scale tech implementation, mergers & acquisitions integration, major restructuring)
Experience working with and aligning geographically dispersed teams, understanding the nuances of global customer success operations
Advanced proficiency with enterprise tools for strategic management, such as executive dashboards (e.g., Tableau, PowerBI) and planning software (e.g., Asana, Jira, Salesforce)
Benefits
401(k) plan
Stock options
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$215MKey Investors
Cox Enterprises
2023-05-23Series C
2021-10-26Series Unknown· $215M
Leadership Team
Nathan Potter
Senior Vice President Engineering
Philipp Legner
VP of Mathigon
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase