Stella-Jones · 9 hours ago
Customer Service Rep (Account Specialist)
Bellingham, WA
Full-time
Onsite
Entry, Mid Level
$21/hr - $26/hr
2+ years expStella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads. The Account Specialist (Customer Service Representative) is responsible for providing high-level customer service by collaborating with the Sales team and managing customer interactions for utility company customers in an assigned region.
InfrastructureManufacturing
Hiring Manager
Steve Waterman
Responsibilities
Manages quoted customers for assigned region
Prioritize incoming emails and tasks in order to meet deadlines
Proactively communicates pertinent information with cross functional teams and Supervisor as required
Maintain basic pricing trends within assigned region
Works with Sales Support Specialist for Master Data requests
Communicate with customers primarily via phone and email
Assist with special projects as needed
Qualification
Required
Three (2) or more years of customer service experience required; 5 or more years preferred
B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry highly preferred
Proficiency in Microsoft Office (including Excel) required
SAP (or other ERP system) experience a plus
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally
Ability to make sound decisions with minimum supervision and delegates effectively
Ability to build strong working relationships and have an excellent customer service record
Benefits
Annual profit-sharing bonus program (typically paid out in December)
401(k) savings plan with excellent Company match (150% on the first 4% deferred)
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:
Dental and Vision coverage
Life insurance and Accidental Death & Dismemberment (AD&D) policies
Long-Term Disability Coverage
Access to a robust employee assistance program
2 weeks paid vacation and 9 holidays
Career advancement opportunities
Ability to purchase Company stock
Company
Stella-Jones
Stella-Jones is a leading North American manufacturer of products focused on supporting infrastructure that are essential to the delivery of electrical distribution and transmission, and the operation and maintenance of railway transportation systems.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$296.81M2024-09-26Post Ipo Debt· $296.81M
1996-01-11IPO
Recent News
Canadian National Railway
2025-12-02
Stella-Jones Inc
2025-11-20
Stella-Jones Inc
2025-11-05
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