Ember Health · 15 hours ago
Staffing and Operations Coordinator
New York City
Full-time
Hybrid
New Grad, Entry Level
$70K/yr - $70K/yrEmber Health is a fast growing organization on a mission to expand access to effective, evidence-based, and compassionate care for people living with depression. The Staffing & Operations Coordinator will manage staff scheduling, provide operational support, and improve systems and processes to enhance patient care and team efficiency.
Health Care
Responsibilities
Organize pre-planned coverage for full time team members, as well as staffing for Ember’s growing evening program
Coordinate real-time coverage and shift adjustments in response to call-outs, emergencies, or changing operational needs
Manage clinic schedules to ensure adequate provider and support staff coverage across all sites
Monitor staffing patterns and proactively identify and help resolve coverage gaps
Participate in the off-hours coverage coordination rotation for ~1 week per month, managing the off-hours (mornings and evenings) response to call-outs during the designated week(s). This currently averages 1-2 call outs per week
Support the design and implementation of tools, workflows, and systems that improve scheduling efficiency and effectiveness
Track staffing data and metrics to inform staffing strategies and clinic operations decisions
Serve as the first point of contact for internal team members seeking help desk–style support
Troubleshoot and resolve common technical issues, including login problems, password resets, device setup, and basic application errors
Triage incoming support requests, resolving straightforward issues independently and escalating more complex problems to appropriate team members when needed
Locate, interpret, and share relevant standard operating procedures (SOPs), policies, and internal documentation to help team members work efficiently
Assist with basic facilities-related requests such as access issues, equipment needs, and coordination with building management or vendors
Maintain accurate records of support requests, resolutions, and recurring issues to help improve processes and documentation over time
Support onboarding and offboarding activities by helping set up accounts, access, and equipment for team members
Communicate clearly and empathetically with team members, prioritizing responsiveness and a positive support experience
Identify recurring issues and suggest improvements to tools, workflows, or documentation to reduce future support needs
Qualification
Required
Bachelor's degree required; business, engineering, or related fields preferred, or equivalent experience demonstrating strong analytical and operational skills
Prior experience in an administrative / operational role preferred
Prior responsibilities managing dynamic schedules and calendars preferred
Experience or genuine interest in healthcare desired
Strong problem-solving skills
Attention to detail
Customer-service orientation
Proactive communication with central and clinic team members
Ability to organize pre-planned coverage for full time team members
Ability to coordinate real-time coverage and shift adjustments in response to call-outs, emergencies, or changing operational needs
Ability to manage clinic schedules to ensure adequate provider and support staff coverage across all sites
Ability to monitor staffing patterns and proactively identify and help resolve coverage gaps
Ability to participate in the off-hours coverage coordination rotation for ~1 week per month
Ability to support the design and implementation of tools, workflows, and systems that improve scheduling efficiency and effectiveness
Ability to track staffing data and metrics to inform staffing strategies and clinic operations decisions
Ability to serve as the first point of contact for internal team members seeking help desk–style support
Ability to troubleshoot and resolve common technical issues
Ability to triage incoming support requests
Ability to locate, interpret, and share relevant standard operating procedures (SOPs), policies, and internal documentation
Ability to assist with basic facilities-related requests
Ability to maintain accurate records of support requests, resolutions, and recurring issues
Ability to support onboarding and offboarding activities
Ability to communicate clearly and empathetically with team members
Ability to identify recurring issues and suggest improvements to tools, workflows, or documentation
Benefits
Guaranteed 401K contributions
Bonus 401K contributions based on enterprise performance
Healthcare benefits (including vision and dental)
18 days of paid vacation (with tenure-based annual increases)
7 paid holidays
Dedicated sick time
A host of other benefits to ensure personal wellbeing
Company
Ember Health
Ember health provides effective ketamine therapy for people seeking relief from depression.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.91M2023-03-29Series Unknown· $1.91M
Leadership Team
Nico Grundmann
Co-Founder and Chief Medical Officer
Tiffany Franke
Co-Founder and Chief Experience Officer
Recent News
2023-12-27
SEC
2023-03-30
Company data provided by crunchbase