UnitedHealth Group · 6 hours ago
Senior Customer Service Representative
Draper, UT
Full-time
Hybrid
Mid, Senior Level
$17.98/hr - $32.12/hr
1+ years expUnitedHealth Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you'll provide compassionate and empathetic support to members, assisting them in navigating their health care needs and resolving complex issues.
Health CareHospitalMedicalWellness
Responsibilities
Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
Qualification
Required
High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to attend and complete a 5-week training program. Training hours are Monday through Friday, 8:00 am to 4:30 pm MST
Ability to come onsite for meetings at 12921 S Vista Station Blvd Draper, UT 84020 per business needs
Ability to work full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 9:00pm MST. It may be necessary, given the business need, to work occasional overtime
Preferred
Bilingual fluency in English and Spanish
Health care experience
Knowledge of billing/finance and eligibility processes, practices and concepts
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
UnitedHealth Group
UnitedHealth Group is a medical insurance company that offers health technology, patient checkups, and pharmacy services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.57BKey Investors
Berkshire Hathaway
2025-08-15Post Ipo Equity· $1.57B
2024-03-22Post Ipo Debt· $6B
2021-08-25Post Ipo Equity
Leadership Team
Andrew Hayek
Chief Executive Officer
Wayne DeVeydt
CFO
Recent News
2026-01-25
2026-01-24
Company data provided by crunchbase