Unity Health · 1 day ago
Communications Rep, PT, No Benefits
Newport, AR
Part-time
Onsite
New Grad, Entry LevelUnity Health is seeking a Communications Representative (CR) who will perform essential communications and information desk functions. The role involves providing excellent patient-focused customer service and ensuring the orderly operation of switchboard and information desk functions.
Health CareHospitalMedicalNon Profit
Responsibilities
Performs all communications and Information Desk functions as well as Patient check-in and discharge functions
Provides general information to hospital users, patients and families
Assists in up-front collections activities
Provides excellent patient focused customer service
Communicates effectively to service delivery areas to maximize patient flow and customer service
Ensures orderly operation of switchboard and information desk functions through execution and delegation of work assignments
Hospital Operator/Switchboard Functions
Guest Services
Up-Front Collections
Emergency Department “Quick ER” Check-In
Outpatient “Express Check-In
Outpatient Surgery & Special Procedure Check-In and Discharge
Information Desk
Qualification
Required
High School graduate or equivalent
Must become certified in all Communications Services functions within 1 year of their date of hire
Must be able to accurately type 25-30 words per minute and pass a clerical examination
Must pass internal examinations to demonstrate mastery of telecommunications switchboard and information desk computer applications
Must pass internal certification examinations to demonstrate understanding of communications overall competencies
Strong verbal communication skills
Detail Orientation
Good deductive reasoning
Good with public; empathy for patients
Collaborates with others; strong team builder
Accepts authority and follows instructions well
Preferred
Medical terminology
Previous experience in telecommunication switchboard, customer service and/or physician's office
Company
Unity Health
Unity Health is a healthcare center that offers patient and family advisory council services.
Founded in 1967
1001-5000 employees
H1B Sponsorship
Unity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Phil Miller
Asst. Vice President/CIO
Roddy Lochala
Chief Medical Officer
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