NEOGOV · 1 day ago
Splash Island Admissions/Concessions Crew Leader
Aquatic and Recreation Center - Plainfield, IN
Full-time
Onsite
New Grad, Entry Level
$13.50/hr - $13.50/hrNEOGOV is seeking a Crew Leader for the Admissions and Concessions operations at Splash Island Outdoor Waterpark. The role involves supervising staff, ensuring excellent customer service, and managing daily operational tasks such as inventory maintenance and safety inspections.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide excellent customer service and open communications with community members, guests, staff and other affiliates
Provides direction and supervision to admissions/concessions staff and operations during shift
Opens and/or closes admissions and concessions facilities depending on the shift for that day. Safety and security for the facilities and equipment are significant responsibilities
Conducts regular inspections of admissions/concessions areas for the purpose of documenting attendance, facility maintenance, and safety reports
Organize and maintain the inventory of concessions food and drink, organizational supplies, custodial supplies, and equipment
Make recommendations on the specifications for the purchase of new inventory and supplies as needed
Will be required to complete first aid and C.P.R. training to assist in first responder care as needed. Will also attend safety in-service training sessions to gain knowledge of Jeff Ellis and Associates Risk Management protocol. Cashiers will be responsible and primary contact for emergency phone conversations and information gathering during an emergency. Immediately reports any hazardous conditions to supervisor including inability to properly control crowd or access to facility due to weather or other conditions. Will maintain minimum number of in-service hours required by the department
Aquatic Facility Maintenance and Operations: Will clean and police grounds, office, cashier, gift shop or concessions facilities, pool deck and bath house facilities. Will assist with answering phones, communication with vendors, employees and demonstrate exceptional customer service. Will collect fees and registrations, complete necessary reports and will be responsible for preparing revenues for deposit. Monitors change fund and notifies supervisor for change fund needs. Is fiscally accountable for admissions, fees, registrations, and cash balancing
Must be able to operate a computer, cash register, calculator and other office equipment for the daily operations and accounting transactions
Documentation: May assist with accident reports, program registrations and other operational reports and records. Will be responsible for daily cash reports and other revenue and data information gathering reports
Policy and Procedure: Follows all policies and procedures as described in the Town of Plainfield employee manual, state and local board of health guidelines for food service, state board of accounts rules and all other town and department protocols, policies and guidelines including those outlined by Ellis and Associates Risk Management standards and other affiliated organizational values and protocols. Will immediately report to supervisor any discrepancy in cash counting or reporting processes
Other related duties as assigned
Qualification
Required
Must be at least 18 years of age
Previous recreation and/or customer service experience
Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, and Civic Rec
The ability to make sound and rational decisions including exercising independent judgment, within specified parameters
Must have a strong ability to communicate effectively orally and in writing regarding service information and public relations
The ability to interact with all levels of employees and guests
The ability to be detail oriented to be able to process information accurately
The ability to enforce rules and follow all established protocols and guidelines
Ability to resolve conflicts between patrons, program participants and employees
The ability to establish and maintain effective working relationships with employees, other departments and the public
The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment
Must be proficient in cash handling, math and organizational skills
Must remain current with all required licenses, certifications and in-service requirements
Must demonstrate satisfactory performance ratings on all safety, operational and financial audits
The ability to speak, read and write in English
Preferred
First Aid, AED, and CPR certifications
Basic understanding of swimming, aquatic programming and water park amenities and operations
Spanish language skills
A valid Commercial Driver's License (CDL)
Benefits
Employee receives FREE membership and their family/household members may purchase a membership at a 50% discount of the rate that applies based on their residency.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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