CONFLUX SYSTEMS · 7 hours ago
Customer Services Support Operator
Cary, NC
Contract
Onsite
Mid Level
$32/hr - $33/hrCONFLUX SYSTEMS is seeking a Customer Services Support Operator to manage the planning and deployment of field resources in a dynamic environment. The role involves ensuring customer commitments are met while optimizing resource utilization and managing customer communications.
ConsultingInformation Technology
Responsibilities
You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
You own customer communications E2E for all service events
You navigate complex discussions with customers when scheduling appointments
You manage and apply prioritization logic that aligns with customer commitments
You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills
You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments
You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
Qualification
Required
A Bachelor's degree or equivalent experience
Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
Ability to support complex projects and determine the critical path to improve timely performance is essential
Ability to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
Strong organizational and time management skills with exceptional attention to detail is required
Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
Self-starter, self-motivated, high level of initiative, embraces an ownership culture
Reliable Internet capabilities required
15% Travel annually for continuous training & education
Preferred
Knowledge of SAP is preferred but not required
Customer facing experience is preferred
Experience in medical device or healthcare environment preferred
Company
CONFLUX SYSTEMS
Conflux Systems, Inc. is a business consulting firm specializing in software development and business intelligence.
Founded in 2007
51-200 employees
H1B Sponsorship
CONFLUX SYSTEMS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (92)
2023 (147)
2022 (174)
2021 (127)
2020 (107)
Funding
Current Stage
Growth StageCompany data provided by crunchbase