HUB International · 9 hours ago
Client Advocacy Service Team, Employee Benefits
Kansas City , MO
Full-time
Hybrid
Entry Level
1+ years expHUB International is a global insurance broker providing a broad array of products and services. They are seeking an individual to join their Client Advocacy Service Team, where the primary responsibilities include processing enrollments, assisting with billing issues, and providing high-quality customer service to clients.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Process new enrollments and terminations
Assist with carrier billing issues
Provide detailed answers to clients and their employees about group policies and products
Handle sensitive information with discretion
Problem solve claim issues and determine a resolution
Acquire working knowledge of BMS (Benefit Point)
Working knowledge of carrier websites
Provide high quality customer service
Update client records on a regular basis
Communicate with carriers in gathering information regarding claim or eligibility issues
Answer phones and emails, providing information and receiving information
Input timely and accurate information/documentation in BMS (BenefitPoint)
Cross-train in various other areas
Assist with special projects, as assigned
Performs other duties as assigned
Must follow HUB Broker Standards
Qualification
Required
1-2 years previous work experience related to group health insurance
High school diploma or equivalent required
Must be able to pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one
Must hold a valid Driver's License
Dependable transportation
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively to customers and teammates
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient in Microsoft Office including Excel, Word and Power Point
Follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team
Preferred
Bachelor's Degree desired, but not required
Bilingual in English and Spanish a big plus
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase