OpenTable · 18 hours ago
Enterprise Account Manager
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $78K/yr
8+ years expOpenTable is an industry leader in restaurant technology, dedicated to helping restaurants thrive. The Enterprise Account Manager will manage a portfolio of restaurant groups, focusing on client retention, customer satisfaction, and providing valuable insights to optimize operations.
HospitalityInternetReservationsRestaurants
Responsibilities
Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts
Act as liaison between clients and relevant company departments to resolve issues
Lead client retention efforts and overcome strategic objections
Deliver customized product and service presentations, both in-person and online
Encourage and educate clients about industry trends and alternative business perspectives
Provide clients with valuable data and reports to optimize operations
Meet and exceed assigned monthly and quarterly retention and revenue goals
Ensure customer satisfaction through diligent follow-ups
Document client communications and provide productivity reports
Maintain a detailed understanding of the company's solutions
Provide market feedback to Product and Marketing teams
Assist Enterprise Account Executive and Inside Sales Rep as needed
Anticipate 30-50% travel depending on location
Qualification
Required
8+ years in restaurant management or account management
Proficient in consultative selling and understanding restaurant operations
Ability to work under pressure and meet ambitious goals
Proven capacity to reframe client's view of their business
Aptitude for data-driven business decisions
Strong cross-departmental teamwork and relationship-building skills
Excellent organizational and time management skills
Experience in an unstructured, entrepreneurial environment
Preferred
F&B Management experience within a hospitality group is preferred but not required
Proficiency in CRM solutions like Salesforce is a plus
OpenTable software experience a plus
Benefits
Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Company
OpenTable
OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings.
1001-5000 employees
H1B Sponsorship
OpenTable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (13)
2022 (20)
2021 (4)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$48MKey Investors
Impact Venture Partners
2014-06-13Acquired
2009-05-21IPO
2000-10-01Series C· $36M
Leadership Team
Ashley Tyra
Vice President of Product Management
Alex Woolf
iOS
Recent News
The Motley Fool
2026-01-25
The Motley Fool
2026-01-08
Company data provided by crunchbase