Central Bank · 16 hours ago
Banking Center Manager
Springfield, MO
Full-time
Onsite
Mid, Senior LevelCentral Bank is responsible for providing banking services and ensuring profitability at their banking center. The Banking Center Manager will oversee operations, develop sales strategies, and manage staff to achieve customer retention and financial goals.
FinanceFinancial Services
Responsibilities
Responsible for the overall profitability and efficient operation of the banking center
Maintains full knowledge of bank sales service and operations
Develops annual deposit, savings, loan referral, and customer retention goals for the banking center
Establishes and implements an annual sales and marketing plan to achieve targeted goals
Responsible for hiring, developing and motivating personnel ensuring all staff are sales and service focused
Ensures adherence to established security procedures and reporting requirements, and ensures that personnel comply with established bank operating procedures and practices
Responsible for sales development activities including sales training, referral training, sales coaching and other activities
Provides guidance and coaching to employees while conforming to established guidelines including regulatory, compliance, and procedures
Creates a teamwork environment to ensure that quality service is provided, sales goals are met, and operations and accounting requirements are satisfied
Sets an example for the staff in the area of customer service and sales
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations
Administrative control over functions of the banking center, including implementation of bank policy and explanation of company programs policies, and objectives
Develop a banking center market plan utilizing effective sales techniques that will generate additional Retail sales business, including deposits, loan referrals, and referrals to other lines of business
Implement tactical plans that focus our relationship selling effort to manage our most profitable customers in the community
Identify opportunities to deepen our relationship with customers that have a minimal relationship but offer upside potential and aggressively sell to this customer base
Identify clients who are not profitable and aggressively manage the relationship to be a more profitable one
Actively call on new and prospective customers, exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives
Actively profile customers to ensure the banking center personnel understand the total customer financial picture and are able to meet and exceed customer needs
Responsible for loan the development of loan opportunities for consumer, business, and mortgage referrals; ability to recognize loan opportunities, talk to customers about loan rates, take loan applications and close consumer loans
Acquire and maintain a thorough understanding of security procedures; practice established procedures
Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
Maintain prescribed security controls to protect the banking center against fraudulent operations and unnecessary risk or exposure
Monitor and reviews bank’s security procedures and ensure staff’s thorough understanding and full compliance of bank’s security procedures
Ensure staff’s understanding of their role in case of robbery and proper post-robbery procedures
Ensure that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems, handling of exceptions and adjustments
Assist internal and external auditors with regular audit functions
Recruit and develop staff to ensure proper staffing levels
Ensure accurate and complete performance management reviews and individual development plans are completed on a consistent and timely basis
Review and monitor individual staff compensation (merit and incentive compensation) to ensure competitiveness and appropriateness to skill and knowledge
Responsible for personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews
Responsible for recommendations and decisions on hiring, discipline, promotion, transfers and termination of staff
Maintain an atmosphere conducive to open communication
Resolve personnel problems and grievances with input and assistance from Assistant Banking Center Manager
Issue written and oral instructions as needed
Conduct regular staff meetings to review problems, policies, procedures and updates of activities within the bank
Ensure staff’s thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
Provide sales leadership for the banking center staff by communicating regularly with staff about the banks’ strategic vision
Establish daily, weekly, monthly, and quarterly sales goals
Schedule and lead weekly banking center sales meetings
Brainstorm with staff on ways to better serve customers and differentiate Central Bank from competitors
Hold staff accountable for sales and service standards and for meeting sales goals
Observe, coach and recognize staff to achieve superior performance levels
Ensure all staff is trained in sales and service techniques
Model sales process skills and techniques
Demonstrate the highest level of professionalism, efficiency and customer service in the banking center resolving the most difficult customer issues
Understand and maintain a thorough knowledge of Central Bank’s services, operations, and organization; communicate this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual
Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with senior manager to set sales goals and make every effort to reach targeted goals
Make referrals to other business units for traditional and non-traditional banking products and services
Coach branch personnel in sales skills and hold them accountable for results
Complete or attend all required training
Assist others in the banking center as needed
May be assigned other duties and responsibilities
May be assigned work or training at other assigned locations
Qualification
Required
Bachelor's degree; or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Management and coaching skills for leading staff
Ability to read, write, and speak English
Excellent verbal, listening and communication skills
Strong customer relations skills and ability to work with employees and customers in a cooperative manner
Ability and desire to work as part of a team, and with people of diverse backgrounds
Demonstrated skill in soliciting business for bank deposit products and services
Ability to identify client needs, present banking solutions and bank products
Ability to recognize closing opportunities and retain and grow customer relationships
Strong organizational skills and attention to detail, with the ability to resolve conflict situations
Possess good judgment skills
Ability to make decisions, research and solve problems, work independently, handle confidential information and manage multiple tasks
Ability and desire to represent Central Bank of the Ozarks Market in the community
Ability to accept and facilitate change, caused by customer demand, corporate needs, or regulatory requirements
Willingness To Assume Additional Responsibilities/duties/projects As They Arise
Ability to operate office equipment including computers, calculators/adding machines, telephones, voicemail, copy/fax machines, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to drive a vehicle
Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes
Regularly required to sit; stand; walk; talk; see and hear
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Regularly required to drive
Frequently lift and/or move up to 25 pounds
Occasionally lift and/or move up to 50 pounds
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Preferred
Thorough knowledge of bank products and services preferred
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
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