Agilysys · 18 hours ago
Director, Business Operations
Alpharetta, GA
Full-time
Onsite
Director/Executive
10+ years expAgilysys, Inc. is a leading global provider of next-generation hospitality software solutions. The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations, ensuring efficiency, compliance, and alignment across regions while managing a geographically distributed team.
Information TechnologySoftware
Responsibilities
Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement
Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system
Drive consistency and scalability of processes across regions
Work closely with sales organization for forecasting and order delivery management
Serve as escalation point for operational risks and blockers
Provide oversight of warehouse operations and staff (4 FTEs)
Ensure accurate inventory handling, storage, fulfillment, and controls
Oversee physical inventory counts, reconciliations, and audit readiness
Partner with Supply Chain and Finance on inventory accuracy and valuation
Oversee inventory planning, forecasting, run rates, and reorder strategies
Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
Approve and oversee purchase orders and vendor spend within authority limits
Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
Maintain controls around inventory adjustments, obsolete stock, and write-offs
Ensure strong operational controls and documentation
Partner with Finance on audits, reconciliations, and reporting
Provide operational reporting and insights to leadership
Ensure compliance with internal policies and regional requirements
Work closely with Finance, Sales, IT, Product teams, and Global Ops
Support business growth initiatives through scalable operations
Lead continuous improvement initiatives across operational functions
Direct/Indirect Reports: ~11 total + Business Operations: 7 (US, India, Asia Pacific) + Warehouse: 4 (Roswell, GA)
Responsible for hiring, performance management, development, and succession planning
Qualification
Required
Bachelor's in Related Field
10–15+ years of experience in business operations, supply chain, or operations leadership
Deep understanding of the sales order process
Prior experience managing global teams
Strong understanding of inventory, warehouse, and procurement processes
Experience partnering with Finance on controls, audits, and forecasting
ERP processing experience required
Preferred
Public company with SOX experience strongly preferred
SaaS, technology, or hardware-enabled business experience strongly preferred
NetSuite specific experience a plus
Company
Agilysys
Agilysys is a hospitality solutions company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$72.7M2024-02-14Post Ipo Secondary· $72.7M
1978-06-13IPO
Leadership Team
Prabuddha Biswas
CTO
Joe Ahmed Youssef
SVP & Chief Commercial Officer
Recent News
Hotel Management Network
2026-01-16
Company data provided by crunchbase