DESTACO · 5 hours ago
Technical Support Representative (Clamps)
Auburn Hills, MI
Full-time
Onsite
Entry, Mid Level
2+ years expDESTACO, a Stabilus Company, is a global leader in automation and workholding solutions. The Technical Support Representative (Clamps) is responsible for providing customer application assistance, technical support, and proposal drawings, while collaborating with various teams to ensure product quality and customer satisfaction.
Machinery ManufacturingManufacturing
Responsibilities
Promotes safety awareness with other members of the plant. Promotes accident prevention and employee involvement in regard to a safe work environment
Provides customer application assistance and technical support for customer questions (by phone & email)
Provide application information to customers for the Manual Clamp Product line consisting of: Manual, Pneumatic, Hydraulic and associated accessories
Provides proposal drawings, quotations and special designs or modifications to existing products
Generate bill of materials (BOM), and Oracle part numbers
Supports customer service with technical support, applications review, and warranty issues
May evaluate products, parts, or processes for cost efficiency and reliability
Provides technical support through the use of C4C customer resource platform
Provides input to New Product Development activities based on customer requests and feedback
Work with manufacturing team on product quality or scheduling issues that may arise
Qualification
Required
2-4 years of experience in the field or in a related area with mechanical design
Past experience within a technical customer support environment with daily customer interactions required
A design certificate or background in CAD is required with experience to utilize SolidWorks or CATIA
A mechanical aptitude for some minor light assembly or product investigations is required
Ability to read dimensioned manufacturing drawings with an understanding of Geometric Dimensioning and Tolerancing
Ability to manage large volumes of customer requests with possible overtime being required to resolve issues and clear request backlog
Associates degree required in a related field
Company
DESTACO
DESTACO designs and manufactures clamping, gripping, transferring, and robotic tooling solutions for workplace.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-10-12Acquired
Leadership Team
Carlos Vera
VP and CFO at DESTACO, a Dover Company
Recent News
2026-01-05
Company data provided by crunchbase