Keller Executive Search · 6 days ago
Luxury Boutique Hotel General Manager #0912
Sayville, NY, US
Full-time
Onsite
Senior Level
$100K/yr - $130K/yrKeller Executive Search is representing a fast-growing luxury hospitality group seeking a General Manager for a boutique resort in Fire Island Pines, New York. The role involves overseeing all resort operations, enhancing guest experiences, and leading a diverse team while ensuring financial performance and compliance with regulations.
Staffing & Recruiting
Responsibilities
Conduct routine property walk-throughs to uphold cleanliness, atmosphere, and operational standards
Lead day-to-day operations across departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
Drive service delivery that consistently surpasses luxury hospitality expectations
Oversee new construction and renovation initiatives across the property
Design and manage seasonal activations including pool parties, live entertainment, and special events
Champion a service culture centered on personalized, memorable guest experiences
Create distinctive experiences that reflect and celebrate the destination’s culture and community
Proactively address guest feedback to protect strong reviews and encourage repeat visitation
Identify and pursue revenue growth opportunities through events, packages, and partnerships
Build and implement seasonal budgets, forecasts, and pricing approaches
Control high-volume operating costs to ensure performance aligns with financial objectives
Establish performance expectations and lead ongoing evaluations
Build and sustain a strong executive team of approximately four leaders
Recruit, lead, coach, and develop a diverse group of department heads and seasonal team members (approximately 60–70 employees during peak season)
Foster an inclusive, collaborative workplace focused on service excellence and guest satisfaction
Host influencers, media, and VIP guests to highlight the property’s standout offerings
Develop relationships with tourism partners, corporate clients, and event organizers
Partner with marketing teams to elevate the resort across digital channels and luxury hospitality networks
Implement emergency procedures and oversee property security standards
Ensure adherence to New York State labor laws, health and safety requirements, and hospitality regulations
Administer and manage J-1 and H-2B visa programs for seasonal staffing
Qualification
Required
Legal authorization to work in the United States
Excellent interpersonal and communication skills, with a strong commitment to inclusivity and cultural awareness
Extensive, demonstrated experience as a General Manager or Resort Manager within a luxury hotel or multi-outlet hospitality setting
Financial strength, including hands-on experience managing budgets, forecasts, and high-volume seasonal operations
Proven ability to succeed in a fast-moving environment while maintaining exceptional service standards
Strong leadership and organizational capability across multi-outlet operations (hotel, restaurants, nightlife venues)
Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
Strong analytical problem-solving skills and a strategic mindset
Flexibility to assist other resort locations during the off-season (November–February)
Preferred
Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or comparable POS platforms
Understanding of New York State labor laws and related regulations
Experience with J-1 and H-2B visa programs
Bachelor's degree in Hospitality Management, Business Administration, or a related discipline (or equivalent experience)
Spanish language proficiency (strongly preferred)
Benefits
401(k) retirement plan (available after 1 year of service)
Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
$100 monthly stipend for cellphone/wifi
Housing accommodations provided on Fire Island during the season
Potential for career growth within an expanding global hospitality group
Company
Keller Executive Search
Keller Executive Search is a boutique executive recruitment and advisory firm dedicated to connecting top-tier talent with leading organizations worldwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase