MBTA · 12 hours ago
Program Coordinator
Boston, MA
Full-time
Onsite
Mid Level
3+ years expMBTA is committed to providing safe and reliable transportation, and they are seeking a Program Coordinator to support operations during planned rail closures and special events. This role will assist in managing alternative service projects and collaborating with various departments to ensure quality service delivery.
AutomotiveLogisticsPublic TransportationTransportationTravel
No H1B
Responsibilities
Assist in managing and overseeing service conducted with private bus service providers, with a focus on procurement, field operations, and vendor management for rail closures and other bus service contracts
Assist in the execution of all planned and unplanned rail diversions in accordance with all contracts and MBTA policies and procedures
Assist in analysis and appraisal of monitoring expenses related to a multi-million dollar a year budget to support the Alternative Services office, including developing and implementing plans to save money while maintaining service standards
Prepare all required federal, state, external, and internal financial reporting; conduct analyses related to program performance; perform analysis, prepare special reports and presentations for use by department managers, senior executive management, and the MBTA Board
Support vendor and contract management, ensuring contractors meet all service level agreements and contractual obligations
Assist in the development, issue, review, and award of RFPs and RFIs, collaborating with all necessary departments
Prepare and coordinate all correspondence and follow-up necessary to secure curb space or street adjustments necessary for diversions with municipalities, other government agencies, and external partners
Assist in the negotiation of contracts, professional service amendments, and contractors' claims, payment invoices, or change orders
Conduct field work to observe service operations and identify mechanisms to improve service quality
Assist in coordinating projects with outside agencies, abutters, utility companies, and community groups who are affected by proposed construction, as required
Help prepare scheduled and ad-hoc reports, slideshows, graphics, maps, and other visual reports incorporating narratives and graphic data, for both online and print formats
Attend internal and external engagement events
Perform all other duties and projects that may be assigned
Identify ways and needs to improve data collection, presentation, automation, and streamlining
Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service, 24 hours per day, seven (7) days per week
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees
Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreement (if applicable), and policies of the Authority, including EEO Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies
Perform related duties and projects as assigned
Qualification
Required
A Bachelor's degree from an accredited institution
Three (3) years of experience in project administration or coordination duties, or similar experience
Proficiency with Microsoft Excel, Word, and PowerPoint
Valid driver's license without infractions in accordance with MBTA policy
Ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues
Effective professional written and communication skills
Excellent organizational, analytical, confidentiality, multi-tasking, time management and interpersonal skills
The ability to effectively communicate with customers, employees and vendors
Have excellent customer service and conflict resolution skills
The ability to provide internal and external customers with a courteous and professional experience
Have the ability to work any and all shifts and/or locations as assigned or directed. Be available to work twenty-four (24) hours per day, seven (7) days per week
The ability to work effectively with a diverse workforce
May need to pass a written assessment or Microsoft Office exam
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role
Ability to provide internal and external customers with courteous and professional experiences
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required)
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program
Preferred
Familiarity with transit operations or transportation
Formal education in planning, engineering, business administration or related field
Benefits
Accrued paid sick leave
Monthly transportation pass
Company
MBTA
The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Bates
Deputy CFO Capital
Mary Ann O'Hara, CPA
Chief Financial Officer
Recent News
Boston Herald
2026-01-03
2025-12-30
Boston Herald
2025-12-02
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