JD.COM · 9 hours ago
Head of Last Mile
Fontana, CA
Full-time
Onsite
Director/Executive
$110K/yr - $140K/yr
10+ years expJD.COM is a leading supply chain-based technology and service provider, and they are seeking a Head of Last Mile to strategically lead and optimize their last-mile delivery operations. This role focuses on enhancing efficiency, reducing costs, and ensuring exceptional customer delivery experiences across the United States.
E-CommerceInternetLogisticsMarketplaceRetail
Hiring Manager
Crystal Qiang Jiang
Responsibilities
Develop and execute comprehensive last-mile strategies that align with JD Logistics US's overall business objectives, including network design, technology adoption, and operational best practices
Oversee and manage the end-to-end last-mile delivery process, from sortation and dispatch to final customer delivery, ensuring high service levels and operational excellence
Lead, mentor, and develop a high-performing team of last-mile professionals, fostering a culture of continuous improvement, accountability, and customer centricity
Identify, evaluate, and implement innovative technologies and solutions to optimize routing, tracking, fleet management, and delivery efficiency
Establish and monitor key performance indicators (KPIs) for last-mile operations, including on-time delivery, cost per delivery, customer satisfaction, and driver productivity, taking corrective actions as needed
Manage budgets and financial performance for the last-mile division, identifying opportunities for cost savings and revenue generation
Collaborate closely with internal stakeholders, including operations, sales, IT, and customer service teams, to ensure seamless integration and alignment of last-mile activities
Negotiate and manage relationships with external partners, including carriers, technology providers, and logistics service providers
Ensure compliance with all relevant transportation regulations, safety standards, and company policies
Analyze market trends, competitive landscape, and customer feedback to continually adapt and improve last-mile services
Qualification
Required
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
Minimum of 10-12 years of progressive experience in logistics and supply chain management, with at least 5 years specifically focused on last-mile delivery operations at a senior leadership level
Proven track record of successfully managing large-scale last-mile networks, including fleet management, route optimization, and delivery technology implementation
Deep understanding of the e-commerce logistics landscape and customer expectations for last-mile delivery
Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions
Exceptional leadership and team management skills, with the ability to inspire and motivate a diverse workforce
Excellent communication, negotiation, and interpersonal skills, capable of building strong relationships with internal and external stakeholders
Proficiency in logistics software, route optimization tools, and general business applications
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Willingness to travel as required
Preferred
Master's degree
Benefits
Health insurance
Performance bonuses
Company
JD.COM
JD.com is an internet company and online consumer electronics retailer in China.
10001+ employees
H1B Sponsorship
JD.COM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (5)
2021 (18)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.83BKey Investors
GoogleDST GlobalOntario Teachers' Pension Plan
2024-05-21Post Ipo Debt· $2B
2021-12-28Post Ipo Debt· $2B
2020-10-12Post Ipo Equity
Leadership Team
Sandy Xu
Chief Executive Officer and Executive Director
Sidney Huang
CFO
Recent News
South China Morning Post
2026-01-16
Company data provided by crunchbase