Dassault Systèmes · 19 hours ago
VP Professional Services, Study Experience
Iselin, NJ
Full-time
Hybrid
Director/Executive
$216K/yr - $288K/yr
15+ years expMedidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. They are seeking a Vice President of Professional Services, Study Experience to lead their post-sale services organization, ensuring exceptional service delivery and client satisfaction in clinical studies.
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Responsibilities
Strategic Leadership & P&L Management
Own the complete P&L for the Professional Services division, including revenue forecasting, margin optimization, operating budget, and resource utilization
Develop and execute a global services strategy that aligns with corporate goals, drives adoption of our solutions, and creates a scalable model for growth
Serve as a key member of the senior leadership team, providing insights on service delivery, client health, and product improvements based on client feedback
Define and track key performance indicators (KPIs) for the department, such as client satisfaction (CSAT), net promoter score (NPS), time-to-value, project profitability, and team engagement
Team Leadership & People Management
Lead, mentor, and inspire a multi-disciplinary team of [e.g., Project Managers, Implementation Specialists, Clinical Data Experts, Solutions Consultants, and Training Staff]
Champion a culture of excellence, accountability, and deep domain expertise, ensuring the team is a trusted partner to our clients
Develop career paths, training programs, and mentorship opportunities to foster talent retention and professional growth
Structure and scale the organization effectively, managing resource allocation to meet the demands of a growing client base and complex study portfolios
Service Delivery & Operational Excellence
Oversee the end-to-end service delivery lifecycle, from pre-sale scoping and contracting to implementation, go-live, and post-production support
Standardize and optimize service methodologies, processes, and best practices to ensure consistent, high-quality, and efficient delivery for all studies
Act as the executive escalation point for critical client issues, personally engaging with C-level stakeholders to navigate challenges and ensure successful resolutions
Partner closely with Sales and Business Development to scope new opportunities, ensure service proposals are accurate, and facilitate seamless client handoffs
Clinical Study & Domain Expertise
Serve as the executive subject matter expert on the clinical study lifecycle, from protocol design and study startup to data management, analysis, and close-out
Ensure all service delivery processes are fully compliant with global regulations, including GCP, ICH, HIPAA, and 21 CFR Part 11
Provide strategic guidance to clients on best practices for using our [platform/service] to achieve their study milestones and data quality objectives
Collaborate with Product Management and R&D, acting as the "voice of the client" to inform the product roadmap and improve the overall study experience
Qualification
Required
A minimum of 15 years of progressive experience in professional services, client services, or clinical operations within the life sciences industry (e.g., at a CRO, eClinical/SaaS vendor, Pharma, or Biotech)
10+ years of direct people management experience, with a proven track record of building, scaling, and leading high-performing teams of 20+
Deep, expert-level understanding of the clinical trial process (Phases I-IV), clinical data management, regulatory affairs, and the overall drug development lifecycle. Must be fluent in GCP and other relevant regulations
Demonstrated experience managing a services P&L, including forecasting, budgeting, and driving revenue and margin targets
Exceptional communication, presentation, and interpersonal skills. Comfortable engaging with and influencing stakeholders at all levels, from technical teams to C-suite executives
Bachelor's degree in a relevant field (Life Sciences, Business, Health Informatics, Computer Science)
Preferred
An MBA or Master's degree in a scientific or healthcare-related field is highly preferred
Hands-on experience with eClinical systems (e.g., EDC, eCOA, RTSM, CTMS) is a significant asset
Experience managing global teams and delivering services to clients in major markets (North America, Europe, APAC)
Proven ability to drive organizational change and scale operations in a high-growth environment
Benefits
Medical, dental, life and disability insurance
401(k) matching
Flexible paid time off
10 paid holidays per year
Company
Dassault Systèmes
Dassault Systèmes is a catalyst for human progress.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Bernard Charles
Vice Chairman of the Board of Directors, Chief Executive Officer
Morgan Zimmerman
CEO NETVIBES-EXALEAD
Recent News
2026-01-11
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2026-01-07
2026-01-03
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